70: The New 50SM
Retirement ManagementSM: Retaining the Energy and Expertise of Experienced Employees
By William C. Byham, Ph.D.

70: The New 50SM is about Retirement ManagementSM—an answer to the challenge of the impending baby boomer exodus from the workplace. For years, organizations have been concerned about succession management and retention management, but few have tried to encourage select retirement-age employees to stay longer. Most companies viewed such a practice as a waste of time because of the strong economic incentive to retire provided by conventional defined benefit plans. But that viewpoint has changed for most of the organizations that don’t have defined benefit plans, and it’s changing quickly for many of those that do. Throughout this book, we provide organizations with a strategy to proactively manage retirements…so retirements won’t manage your organization. management, but few have tried to encourage select retirement-age employees to stay longer. Most companies viewed such a practice as a waste of time because of the strong economic incentive to retire provided by conventional defined benefit plans.

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Hardcover (270 pages)-----order code: BP70TN50HB
Price: $30.00 (US)
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Empowered Teams: Creating Self-directed Work Groups That Improve Quality, Productivity, and Participation
By Richard S. Wellins, Ph.D.,William C. Byham, Ph.D., and Jeanne M. Wilson
In Empowered Teams, you’ll learn about self-directed teams, how they work, what makes them effective, and how to maintain their productivity over the long haul. Based on their extensive experience and research, the authors illuminate the state of teams today and recommend nuts-and-bolts strategies for implementing, assessing, and measuring performance.
Hard Cover-----order code: BPETHB
Price: $27.95 (US)
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Grow Your Own Leaders®
By William C. Byham, Ph.D., Audrey Smith, Ph.D., and Matthew Paese, Ph.D.
Grow Your Own Leaders is designed to help you understand and implement systems that will develop the high-potential people your organization needs to grow and prosper—and to do it at "Web speed." As most senior executives realize, organizations need more good leaders, and they need them now. Throughout this book, we describe what we believe are best practices in areas related to successful succession management. For virtually every practice, we could have reported that "some do it this way, and some do it the other way..." and let the reader choose. Instead, with a few exceptions, we have hammered a stake in the ground and detailed what our experience has shown to be the best practices out of the spectrum of possibilities.

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Hardcover (370 pages)-----order code: BPGYOLHB
Price: $29.95 (US)
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HeroZ™ - Empower Yourself, Your Coworkers, Your Company
By William C. Byham, Ph.D., and Jeff Cox
Apply self-empowerment strategies. Practice continuous improvement techniques. Develop partnerships with coworkers and customers. With the release of HeroZ, individual workers can learn the principles of empowerment, much like their supervisors and managers do with the international best-seller, Zapp!® The Lightning of Empowerment. The story begins at Lamron Castle where heroic knights proudly defend the citizens of the kingdom against the fire-breathing dragons. Their weapons? Magic Arrows that are guaranteed to destroy the invading dragons. As it happens, however, production of Magic Arrows at the castle falls behind and quality becomes a problem. While revitalizing their production processes, everyone learns valuable lessons about self-empowerment, continuous improvement, teamwork, and the need for long-term partnerships with internal and external customers.
Softcover (201 pages)-----order code: BPHZPB
Price: $8.80 (US)
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Inside Teams: How 20 World-Class Organizations Are Winning Through Teamwork
By Richard S. Wellins, Ph.D., William C. Byham, Ph.D., and George Dixon
Benchmark your teams. Learn from actual case studies. Find out what the future holds for teams. Why reinvent the wheel when you can get the inside story on successful team implementations from world-class organizations such as Colgate-Palmolive, Texas Instruments, Kodak, Westinghouse, and Eastman Chemical? Inside Teams is a compelling read that provides an up-close look at organizations that rely on their teams' successes to achieve their goals. See how your organization ranks against these top team performers, benefit from their experiences, and learn how to build team skills and avoid team pitfalls. A must-read for companies going through reengineering!
Hard Cover (346 pages)-----order code: BPITHB
Price: $25.00 (US)
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Landing the Job You Want: How to Have the Best Job Interview of Your Life
By William C. Byham, Ph.D. with Debra Pickett
Match your qualifications to the job. Manage difficult interviews. Make better career decisions. Written to help job candidates prepare for interviews, Landing the Job You Want: How to Have the Best Job Interview of Your Life teaches sound strategies for matching individual qualifications to those required by jobs. Readers learn the most effective way to convey information about themselves to interviewers and how to deal with challenging interview situations, including how to field illegal questions and how to focus unprepared interviewers. Through interactive and easy-to-follow exercises, this book enables job seekers to walk into interviews feeling prepared and confident.
Soft Cover (196 pages)-----order code: BPLJYWPB
Price: $11.20 (US)
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Leadership Success in China: An Expatriate’s Guide
By Yue-er Luo, D.B.A., Erik Duerring, William C. Byham, Ph.D., and the DDI China Team

Leadership Success in China: An Expatriate’s Guide is written for expatriate leaders who want to jump-start their China career and quickly get up and running in their new environment. The complexities of managing a team steeped in a culture vastly different from the expatriate’s own should not be underestimated. Some tried-and-true Western business practices can be applied; others will fall flat in the face of China’s cultural differences. Still other, unique practices heretofore unknown to the expatriate leader might be a better fit. Leadership Success in China: An Expatriate’s Guide details what techniques and practices will work for expatriates in China and how others, such as performance management and selection, will need to be augmented for the Chinese culture. It also notes the traps and pitfalls for the expatriate to avoid. This book is a practical, must-have handbook for leaders charged with building a productive, trusting, empowered team in China that can achieve the business and strategic goals set forth by the head office.

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Softcover (225 pages)-----order code: BPAEGPB
Price: $30.00 (US)
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Organizational Change That Works: How to Merge Culture and Business Strategies for Maximum Results
By Robert W. Rogers, John W. Hayden, B. Jean Ferketish, with Robert Matzen
Do you play an instrumental role in determining your organization’s future? Then this book is a must read! Organizational Change That Works outlines a change process that’s based on proven, real-world experience, using a plan that maximizes both capital and human assets.
Hard Cover-----order code: BPOCWHB
Price: $24.95 (US)
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Realizing the Promise of Performance Management
By Robert W. Rogers
For many companies, performance management is a boring, time-consuming ritual that yields little tangible benefit, without a hint of impact on the bottom line. Realizing the Promise of Performance Management paints the picture of an invaluable system that can underpin and permeate all organizational efforts—driving straight through to an improved bottom line. DDI’s President, Robert W. Rogers, presents more than a dozen case studies and builds a strong case for the whys of performance management—why spend time doing it right, why insist that senior executives model the process, why track how well the system works, and most of all, why demand that managers become skilled users of the system. Ultimately, as you’ll see by reading this book, because it will get results..

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Softcover (175 pages)-----order code: BPRPPMPB
Price: $24.95 (US)
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Shogun Management™: How North Americans Can Thrive in Japanese Companies
By William C. Byham, Ph.D., with George Dixon
Shogun Management describes common cultural and communication problems at many Japanese organizations in North America and suggests ways that Japanese and North American managers can “blend” the positive aspects of their respective cultures to satisfy their differing expectations of both sides, while removing organizational and communication barriers. This book also offers practical ways to improve business partnerships and work together productively.
Hard Cover-----order code: BPSHOHB
Price: $25.00 (US)
Soft Cover-----order code: BPSHOPB
Price: $12.00 (US)
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Succeeding with Teams: 101 Tips That Really Work
By Richard S. Wellins, Ph.D., Dick Schaaf, and Kathy Harper Shomo
Study invaluable team tips. Benefit from real-world experiences. Discover practical how-to's. Every page of this book is a veritable gold mine of information. Practical and fun, Succeeding with Teams: 101 Tips That Really Work is a handbook for teams at all stages of development. Each chapter offers 10 tips with explanations, suggestions, and, in some cases, applications of how they've worked for other organizations. A "tip to grow on" concludes this book.
Hard Cover (150 pages)-----order code: BPTIPSHB
Price: $14.95 (US)
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Team Leader's Survival Guide
By Jeanne M. Wilson and Jill A. George, Ph.D.
This handbook guides leaders through the specific steps they must take to implement, nurture, and sustain empowered teams. It covers what, when, and how to coach teams and includes specific team-development activities. Its easy-to-use format gives leaders weekly instructions about everything they need to do to develop teams successfully over several years.
Soft Cover-----order code: BPTLSGD
Price: $49.95 (US)
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Team Member's Survival Guide
By Jill A. George, Ph.D. and Jeanne M. Wilson
The Team Member’s Survival Guide is a self-study resource that will give team members all the tools they need for achieving personal and team success. The guide is organized as a team development planner loaded with proven tools, steps, and checklists that will keep you on track for a two-year period! This is a must-have resource for every team member at every stage of development.
Soft Cover-----order code: BPTMSGD
Price: $29.95 (US)
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The Selection Solution: Solving the Mystery of Matching People to Jobs
By William C. Byham, Ph.D. with Steven M. Krauzer
Overcome the most common mistakes in hiring. Learn the secrets to successful interviewing. This book provides a proven methodology for maximizing hiring success. Graphics highlight the major elements, and a reference guide at the end of the book serves as a "mini manual" for quick review. Here you will find the 13 Common Problems to which interviewers typically fall prey, and the Seven Selection Solutions that assure the problems are solved within your organization.
Hard Cover (214 pages)-----order code: BPSSHB
Price: $17.95 (US)
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The Service Leaders Club
By William C. Byham, Ph.D., with Ray Crew and James H.S. Davis
In this book, you'll read how Don, Stan and Maureen—three beleaguered service leaders—discover the secret of Zapping their service providers and Dazzling their customer. Dazzled customers are loyal customers, and loyal customers aren't just a competitive edge—they're a competitive necessity. After you read it, you'll know their secret and want to join the club!
Hard Cover (140 pages)-----order code: BPSLCHB
Price: $17.95 (US)
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Zapp!® Empowerment in Health Care
By William C. Byham, Ph.D., with Jeff Cox, and Greg Nelson
Focus on patient care. Improve processes and procedures. Revitalize employee morale. Follow Med-Surg nursing supervisor JoAnn Mode on her delightful and wacky journey to the 12th Dimension where she discovers the secrets of empowerment in Zapp!® Empowerment in Health Care. A variation of the international business best-seller Zapp!® The Lightning of Empowerment, this health care version is filled with practical how-to's that health care providers can apply immediately. Issues such as a process improvement and organizational change are addressed.
Soft Cover (314 pages)-----order code: BPZPHCPBR
Price: $8.80 (US)
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Zapp!® in Education
By William C. Byham, Ph.D., with Jeff Cox and Kathy Harper Shomo
Foster an empowering learning environment. Discover school success strategies and effective interaction techniques. The same concepts described in the corporate setting of Zapp!® The Lightning of Empowerment come to life in this book adapted for educators, administrators, students, and parents. Zapp!® in Education shows why empowerment is crucial to school success and how it can help teachers and students create an atmosphere conducive to learning and personal growth.
Soft Cover (243 pages)-----order code: BPZPEDPB
Price: $8.80 (US)
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Zapp!® The Lightning of Empowerment
By William C. Byham, Ph.D., with Jeff Cox
Create an empowered workforce. Improve individual and team performance. Increase productivity and job satisfaction. Zapp! takes today's most powerful business tool (the concept of empowerment) from academic theory to inspiring, motivating energy that will enhance the success of any business. In today's competitive marketplace, companies must commit to quality and customer satisfaction. In commonsense terms, Zapp! shows managers and supervisors how to contribute to the satisfaction and self-esteem of employees while improving profitability and competitiveness.

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Hard Cover (200 pages)-----order code: BPZPHB
Price: $17.95 (US)
Soft Cover (212 pages)-----order code: BPZPPBR
Price: $9.50 (US)
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ZAPP!® The Video/DVD
By William C. Byham, Ph.D., with Jeff Cox

If you prefer to see and hear about empowerment, Zapp! The Video is your ticket. You will be introduced to four Key Principles that are vital to empowering leadership, discover why Zapp! is important to sustaining a productive and involved workforce, and develop a better understanding of empowerment and how it improves quality, productivity, and customer service. Adapted from the book, Zapp!® The Lightning of Empowerment, this delightful 26-minute video combines magical animation and exciting action. It includes a leader's guide to help you facilitate a lively conversation on empowerment.

Full Preview (Video Only)-----order code: ZPFLTPVXPKG
Price: $75.00 (US)
One-Week Rental (Video Only)-----order code: ZPTPVRPKG
Price: $250.00 (US)
Purchase Price for DVD-----order code: ZPDVDPKG
Price: $495.00 (US)
Purchase Price for Video-----order code: ZPTPVPKG
Price: $495.00 (US)
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