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Banking, Financial and Accounting
The financial services industry—commercial banking in particular—is undergoing massive restructuring. Mergers and acquisitions are abounding, and the pressure is on to integrate cultures and workforces by evaluating the skills of employees, eliminating talent redundancies, and developing high-potential leaders. Middle managers are in demand, but they are difficult to retain, develop, and engage given geographic spread. Because of fierce competition, specialization has become key to success, and banks are establishing consultative relationships with clients—seeking to meet their specific needs, rather than merely pushing products. This means new skills are required of employees, as are the needs to overcome resistance to change and to fill skill gaps through better hiring and development processes. What’s more, banks are outsourcing call centers, requiring good global selection processes and training and development that can work in different cultures.
Business Development Bank of Canada Research Result (PDF)
Providing emerging leaders with an opportunity to develop skills and imporve communication, trust and the work environement for their employees.

Business Development Bank of Canada Research Result (PDF)
Providing practicing leaders with skills that have a direct impact of their performance and that of their direct reports.

Community Credit Union Client Success
Putting a leadership development program in place to support 200 leaders.

Community Credit Union Research Result (PDF)
Improving retention and creating a positive work environment by developing newly promoted leaders.

CUNA Mutual Group Client Success (PDF)
Using Strategic Leadership Experience® to create internal networks, focus on leadership skills, identify and target high potential leaders, and incorporate multi-level assessments and development planning.

Federal Reserve Bank of Kansas City Research Result (PDF)
Creating a customer-focused culture by introducing an effective performance management system.

Midwest Insurance Company Research Result (PDF)
Combining classroom training with ongoing online support and reinforcement opportunities provides leaders with skills to meet future challenges.

New York Life Insurance & Annuity Corporation Research Result (PDF)
Supporting and maintaining a customer-focused culture.

New York Life Taiwan Client Success
Developing a top-notch service center staff.