Tenet Healthcare Corporation

Need:

Tenet faced a significant challenge in finding and keeping employees. And it was a challenge that had a tremendous financial ramification—Tenet estimated that a one-percent reduction in turnover could save more than $15 million. Upon researching the problem, Tenet determined that many employees were leaving due to dissatisfaction with their supervisors and managers.

Solution:

Tenet partnered with DDI to design and implement Tenet Leaders, a two-phase leadership development process that provided leaders across the organization with the tools they needed to manage effectively. The first phase provides basic management skills, including core interaction skills, performance planning, managing poor performers, managing change, guiding conflict resolution, managing teams, coaching, and effective interviewing. The second phase offers instruction in more advanced skills aimed at engaging and motivating staff, building camaraderie, and elevating the leaders' ability to communicate effectively. To reinforce the training on an ongoing basis, DDI's online performance support tool, OPAL®, was implemented and made available through the Tenet intranet to reinforce and expand upon the curriculum with just-in-time, as-needed learning.

Results:

Tenet Leaders is helping to positively transform the organizational culture—no easy feat for an organization with more than 100,000 employees—by giving leaders the insights needed to rethink, refocus, and be more effective. In a pilot implementation, Tenet Leaders helped reduce turnover by more than four percent, produce significant improvement in employee satisfaction, and reduce days-to-hire by 18 percent, bringing down cost-per-hire.