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DDI Spokespeople

Jim Davis

Vice President & Executive Consultant

Jim Davis

A recognized expert in combining assessment, development, and senior management support to create high-performing organizations, Jim has helped many organizations succeed in today’s highly competitive global business environment.

Jim consults with numerous organizations throughout the world and is sought after as a consultant and speaker. His clients include Hitachi, Nissan, Bridgestone, Parker Hannifin, and British American Tobacco.

Having held a variety of key positions in product development, marketing, and product management since joining DDI in 1987, Jim has served as product manager for the Interaction Management®: Exceptional Performers (IM: ExPSM), Interaction®, Service Plus®, Leadership Mirror®, OPAL®, Techniques for a High-Performance Workforce®, and Resources Management® product lines.

Thought Leadership

  • Jim co-authored DDI’s Pulse of the Workforce study of individual contributors.
  • Co-author of the book, The Service Leaders Club: Dazzling Your Customers through Service and of Service Skills in the Workplace, a report based on an international study of service skills.

Career Highlights

  • He led the team that developed DDI’s new Interaction Management®: Exceptional Performers (IM: ExPSM) series of courses.
  • Working with physicians of a specialty health care organization to improve their Net Promoter Scores.
  • Consulting with organizations seeking to organize in teams, and organizations looking to increase the performance of existing teams.
  • Before joining DDI, Jim served as training manager for Keystone Resort, a division of Ralston Purina at the time.
  • He has also worked as an independent business consultant, an associate professor of business, and director of marketing for a financial institution.

Education

  • B.B.A. in banking and finance from Marshall University in Huntington, West Virginia
  • M.B.A. from Marshall University in Huntington, West Virginia

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+1 (800) 933-4463
+1 (412) 257-0600