How top executives in ten countries are nurturing the leaders of tomorrow.
An Economist Intelligence Unit white paper written in cooperation with DDI
Talent management now features prominently on the CEO’s agenda, according to this new white paper. Once only of concern to human resources, it’s now among CEOs most pressing responsibilities taking more than 20% of their time. The overall view is summed up by Tom Wilson, the COO of US insurance giant Allstate Corp.: “The most important thing I have to worry about is people’.
The findings underscore that it is no longer a case of whether talent management is on the Board agenda, as a must-have for external stakeholders, but ensuring the CEO gets adequate strategic support in tackling this issue.
“This shift in focus provides an opportunity for HR VPs to get closer to the CEO and be an essential contributor at Board level” says Matt Paese, VP Executive Solutions at DDI. “CEOs spend substantial time in activities to build leadership capability, but HR’s role is to connect these in a coherent strategy based on business needs”.
Key Findings
- A quarter of the executives interviewed spend at least 30 percent of their time on talent management and another eight estimated their commitment to be at least 20 percent.
- While they engage in development activities and succession planning, much of their involvement is relatively ad hoc and does not stem from a formal plan explicitly linked to corporate goals.
- While they say that strong talent management leads to improved financial performance they do not measure ROI explicitly.
- All the executives interviewed write formal evaluations of the people who report directly to them, usually a half dozen senior managers. They say that performance reviews are a key part of their companies’ approach to talent management, ensuring their organizations identify the best candidates and spot weaknesses in their executive pipeline. Most of them evaluate leader behavior as well as results, and some look for other opportunities to spot potential early.
- A few firms also use formal assessments to determine leaders’ readiness for future jobs and support key placement or promotion decisions.
Reports

Read the full study
including synopses of C-level interviews.
Read the executive summary.
Featured Interview
For individual interview synopses, use these links:
- Accor, Paris, France, Georges LeMener, CEO
- Allianz Life Insurance Company of North America (unit of Allianz AG), Minneapolis, Minnesota, US, Mark Zesbaugh, President and CEO
- Arup Australasia (wholly owned subsidiary of UK-based Arup Group), Australia, Dr. Robert Care, CEO
- Bossard Trans Pacific (subsidiary of the Swiss-based Bossard Group), Singapore, Scott Mac Meekin, CEO
- CA, Inc., Islandia, New York, US, John Swainson, CEO and President
- Delphi Packard Electric Systems Asia Pacific (a division of Delphi Corp.), China, Majdi Abulaban, Managing Director
- First Horizon National Corporation, Memphis, Tennessee, US, Ken Glass, CEO
- Gaylord Entertainment, Memphis, Tennessee, US, Colin Reed, CEO
- HCL Technologies Limited (A division of HCL Enterprise), India, Shiv Nadar, Chairman and CEO (founder)
- Inchcape, London, United Kingdom, Peter Johnson, CEO
- Johnson & Johnson China (Subsidiary of Brunswick, N.J.-based Johnson & Johnson), Cindy Lau, Managing Director
- Medtronics, Minneapolis, Minnesota, US, William Hawkins, COO
- Pitney Bowes, Stamford, Connecticut, US, Michael Critelli, CEO
- Promina, Australia, Michael Wilkins, Chief Executive Officer and Managing Director
- Rodamco Europe N.V., Rotterdam, The Netherlands, Maarten J. Hulshof, CEO
- Shinsei Bank Limited, Tokyo, Japan, Thierry Porte, President and CEO
- The Allstate Corp., Northbrook, Illinois, US, Tom Wilson, COO
- The Co-operative Group, Manchester, United Kingdom, Martin Beaumont, CEO
- Vattenfall AB, Stockholm, Sweden, Lars Josefsson, CEO
- YRC Worldwide Inc. (formerly Yellow Roadway), Overland Park, Kansas, US, Bill Zollars, CEO
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