We all know it is coming. As more and more hospitals participate in HCAHPS^®, consumers expect to see—and compare—the results for their local hospitals. Today, patients have the opportunity to rate their hospital experience on everything from communication with their doctors and nurses to the likelihood of recommending their hospital to a loved one. As a result, many organizations are taking steps to improve patients’ perceptions before they even enter the facility. Join us to learn how Meridian Health is improving patient satisfaction and loyalty by teaching its staff fundamental service skills that impact the entire patient experience.

After participating in this webinar, you’ll understand:

• How to identify behaviors that will enhance your patient satisfaction scores. 
• How Meridian Health developed service skills that impact patient interactions. 
• The link between service skills and patient satisfaction.