Client Successes
Here are a few client successes—or real solutions—we'd like to share with you. These stories cross many industries—health care, telecommunications, transportation, manufacturing—and show you the real challenges we’ve helped our clients meet.
7-Eleven
Strengthening leadership skills and improving consistency of hiring practices.
Results—On average, 93 percent of leaders and 82 percent of observers saw improvement in critical skill areas.
AstraZeneca R&D Montréal
Introducing a leadership development program to help them become an employer of choice.
Results—Participants reported a 29 percentage point increase in their skills.
Bell Canada
Providing frontline employees with a broader understanding of business operations.
Results—Participants’ business understanding increased an average of 42%.
Business Development Bank of Canada
Providing emerging leaders with an opportunity to develop skills and improve communication, trust and the work environment for their employees.
Results—Trainees reported a 90 percent improvement in the number of leaders displaying positive leadership behaviors.
Business Development Bank of Canada
Providing practicing leaders with skills that have a direct impact of their performance and that of their direct reports.
Results—Trainees reported a 52% improvement in the number of leaders displaying positive leadership behaviors.
Columbia Gas of Ohio
Identifying the right leader for restructuring success.
Results—The newly placed senior managers produced positive performance results, including stronger operational performance.
Ontario Power Generation - Nuclear Waste Management Division
Improving the number of leaders displaying positive leadership behaviors after attending leadership development training.
Results—Trainees reported a 79 percent improvement in the number of leaders displaying positive leadership behaviors post-training
Pratt & Whitney Canada
Overhauling leadership training to align with organizational goals.
Results—Alignment of curriculum to the organization's business needs.
Steelcase Canada
Assessing lower-level to senior leaders, and furnishing them with a comprehensive skill-building program that combines classroom learning with ongoing on-line development support.
Results—Turnover has decreased from 8 percent to 4.4 percent in one year.
Steelcase Canada
Developing a multifaceted solution designed to enhance competence of frontline leaders, improve selection accuracy, and address long-term development needs.
Results—100% of leaders felt that the skills and concepts taught in training align with Steelcase Canada’s culture and style of doing business.
The Boeing Company
Developing a selection system to rapidly hire 2,000 people.
Results—Boeing managers reported an 80 to 90 percent hiring success rate at the interview stage.
Verizon Wireless
Designing a customized solution to enhance client retention representatives' skills in customer service, negotiation, and stress management.
Results—On average, 96 percent of participants demonstrated the skills targeted by training, and 54 percent indicated skill improvement.
Learn more about other DDI Client Successes