Tips for Ordering Materials

When ordering your workshop materials, the Client Services representative who processes your order will ask you a series of questions. To speed the order-taking process, you may like to have ready your:

  • Shipping Information: Company name, full street address, name & title of person receiving the order and a phone number.
  • Invoicing Information: If this is not the same as the person receiving the material you will need to have the Company name, full street address, name & title of person receiving the order and a phone number.
  • Purchase Order Number: If you do not have this system within your organisation, you will need to provide a written agreement. (Purchase Orders help us track your order with a unique number, and acts as your organisations formal approval for us to fill the order and issue an invoice for payment.)
  • Date you wish to receive materials: We may also require the date of your workshops, particularly for large orders which might have to be delivered separately.

Please note: We require 10 working days to process orders. Orders within 10 working days will incur a 15% surcharge on goods and freight up to a maximum of $250.

Billing: Our payment terms are net 14 days. If your account becomes past due, we will notify you.

NB: Your invoice will not be included in your materials shipment. It will arrive through the mail under separate cover.

Credit Card Payments: We accept Visa, AMEX & Diners Cards. A receipt of the payment will be forwarded to your mailing address.

Freight: Freight charges are the responsibility of the client and will be included in your invoice.

Materials: DDI guarantees the safe arrival of all materials shipped. Check your shipments as soon as they arrive. A packing slip will help you identify and inventory your materials. Please alert Client Services as soon as possible if materials are damaged, incomplete, or otherwise defective.

GST: Organisations which have an ABN will be entitled to claim the GST paid on goods and services as a business input and will be entitled to claim reimbursement from the ATO.

For your convenience, you may phone, fax or e-mail your orders to:

Client Services
Ph: 1800 035 604
Fax: 02 9964 0611
E-mail: info.au@ddiworld.com