Managing Performance Problems

Just one employee with chronic performance or work-habit problems can drag down the performance and morale of an entire work group. And it can dominate a leader’s time and lead to frustration and stress.

This course builds leaders’ skills in handling chronic performance or work-habit problems or serious misconduct. They learn how to document the problem and explain what the employee must do to address it. Leaders are skilled in discussing and imposing formal consequences while adhering to their organizations’ disciplinary policies and procedures.

• Are your leaders ill-prepared to conduct performance problem discussions?
• Do they fail to gather and document the hard performance data they need?
• Can your leaders defuse strong emotions when discussing performance problems?
• Do employees understand why their performance doesn’t meet expectations and what will happen if they don’t improve?

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