Increase Productivity. Enhance Collaboration and Communication. Drive Customer Loyalty.

Introducing DDI's new development series, Interaction Management®: Exceptional Performers (IM: ExPSM), designed to transform individual contributors into exceptional performers. 
 
IM: ExP is a competency-based learning solution, designed to boost interpersonal skills that will enhance individual and group effectiveness and build customer loyalty. The series’ eight courses provide skills that will enable individual contributors—and their leaders—to confidently work together to drive your organization’s bottom line. 
 *Available Spring 2010
 
In DDI’s 2009 Pulse of the Workforce survey, individual contributors indicated that interpersonal skills are every bit as critical to their success as technical skills, but they are only receiving training in the latter.
 
They are specialists and experts. As engineers, marketing gurus and financial whizzes, their technical skills are vital to an organization’s success. We’re talking about individual performers—associates in non-leadership positions who are accountable for executing strategies, inventing new products, and building customer loyalty. 
 
From the same family as the award-winning Interaction Management®: Exceptional Leaders…Extraordinary Results® (IM: EX®), the strength of IM: ExP is in its proven design for building specific, measurable skills. When leaders and their teams both learn through the Interaction Management® system, organizations find that everyone is speaking the same language. By using research-based content and interactive learning experiences, IM: ExP promotes positive behavior change in your employees and their leaders, resulting in a higher-performing and more engaged workforce.