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DDI's training and development programs help your organization meet performance goals by giving people the skills, the know-how, and the tools they need to work effectively and satisfy customer needs.
  

  

Table of Contents
Training and Development
Aligning for Perfect Implementation
Assuring Leadership SuccessSM
Facilitation Skills Workshop: Developing Extraordinary Facilitators

Selection

Targeted Selection®
Targeted Selection®
Targeted Selection®: Access®
Targeted Selection®: CheckUp
Targeted Selection®: Coach
Targeted Selection®: Program Manager
Targeted Selection®: Trainer
Targeted Selection®: Web-based Training
Targeted Selection®: Interviewer

AcqHire®

Assessment Management System (AMS)

Assessing Talent: People Leader®

Employment Testing & Assessment

Success ProfilesSM

Success Profiles: Navigator®

Workforce Development

Techniques for a High-Performance Workforce®
Adapting to Change
Building Trust
Communicating and Listening
Communicating with Others
Contributing to Meeting Success
Feedback Fundamentals
Impacting Your Work Processes
Improving Personal Productivity
Influencing Others
Interaction Skills for Success
Investing in Your Learning
Making Effective Decisions
Making Sense of Business: A Simulation®
Optimizing Team Performance
Partnerships for Improvement®
Personal Empowerment: Taking Initiative
Supporting Others
Taking Action® Handbook
Taking Action® to Solve Problems
Taking Charge of Your Development
Training Others
Valuing Differences
Working as a Team
Working Through Conflict

Customer Service

Service Plus®
Senior Management Session for Service Plus®
Service Boosters
Service Plus®
Supporting Self-Study (Service Plus)
Service Systems Check-up

Service Plus® Health Care
Service Plus® Health Care: Building Patient Loyalty

Leadership Development

Interaction Management®: Exceptional Leaders . . . Extraordinary Results® (IM: EX®)
Achieving Your Leadership Potential
Adaptive Leadership
Boosting Business Results
Building an Environment of Trust
Building Winning Partnerships
Coaching for Improvement
Coaching for Success
Creating a Service Culture: The Service Leader's Role
Delegating for Results
Developing Others
Essentials Of Leadership
Getting Started as a New Leader
Influential Leadership
Launching a Successful Team
Leadership: Facilitating Change
Leading Change
Leading High-Performance Teams
Leading Virtually (Web-based format only)
Making Meetings Work
Managing Performance Problems
Mastering Interaction Skills
Motivating Others
Rapid Decision Making
Reaching Agreement
Resolving Conflict
Retaining Talent
Reviewing Performance Progress
Setting Performance Expectations
Supporting Leadership Development

Strategic Leadership Experience®
Strategic Leadership Experience® Program (Additional Information)

Executing Business StrategySM
Executing Business StrategySM (Additional Information)

Social Intelligence: Powerful People Skills for Senior LeadersSM

Targeted Management®: Components of Effective Leadership
Delegating and Monitoring
Leadership: Inspiring Commitment
Planning and Critical Path
Problem Analysis and Decision Making

Leadership Mirror® Featuring Targeted Feedback®
Leadership Mirror® (Additional Information)

E3®: A Measure of Employee Engagement Study

Performance Management

Maximizing Performance®
Maximizing Performance® (Additional Information)

Performance Support

Online Performance and Learning (OPAL® )
OPAL® (Online Performance and Learning) - Additional Information

Accelerated Executive Development
 
Solutions That Work
Accelerated Executive Leadership
Accelerating New Leader Development
Building Advanced Coaching Skills
Building Advanced Leadership Skills
Building Basic Coaching Skills
Developing Middle Management Skills
Driving Performance And Accountability
Leading in a Health Care Environment
Leading Rapid Change
Leading Teams
Motivating and Retaining Talent
Consistency in Selection and Promotion
Identifying and Applying Competencies
Selection and Retention
Building Patient Loyalty
Creating a Service Culture
Creating a Customer-Focused Workforce
Increasing Interaction Skills
Optimizing Team Success
Taking Action to Boost Business Results
 
Solutions Support Capabilities
Center for Applied Behavioral Research (CABER)
The Facilitators' Network
Organizational Effectiveness Consulting Services
 
Competency Links
 
Appendix
DDI's Policies
DDI Program Certifications
DDI Programs by Format
Language Availability
Index

 


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