Consulting expertise and measurement tools to maximize the impact of your learning interventions.

When the emphasis is on behavioral change and business results, training is often perceived as a cost rather than an investment. Without powerful implementation processes and measurement of results, it becomes increasingly difficult to justify any type of training.

DDI's consultants help organizations create success-oriented training programs that maximize the return on their human capital initiatives by:

  • Formulating and evaluating effective change strategies.
  • Designing systems that drive accountability, build leadership capability, and support other important human capital functions.
  • Implementing initiatives that change organizational culture.
  • Fostering a high-involvement environment that features continuous improvement and creates a service culture.
  • Aligning processes and systems to drive strategic priorities and make changes stick.

To measure the success of your initiatives, DDI offers four levels of evaluation:

  • Level 1: Reaction, providing feedback on participant reaction to the intervention and their likelihood to use the skills.
  • Level 2: Learning, assessing the amount of learning (on a cognitive and/or a behavioral level) that occurred during the training program.
  • Level 3: Behavior Change, assessing whether learners are actually using the skills on the job as perceived by their managers, peers, and direct reports.
  • Level 4: Organizational Performance Change and Return on Investment, assessing changes to one or more critical success factors that are directly linked to training.