More in-depth information on Service Plus^®

Client Successes

New York Life Taiwan achieves a 500% ROI through championing a customer service culture.

Solution & Product Resources

Service Plus^®
An overview of DDI’s Service Plus^® component, aimed to create unprecedented levels of customer satisfaction and loyalty.

Learn more about Service Plus^®  in 'Learning and Assessment Links Online'
Core content for DDI courses and capabilities.

Information about DDI’s services for driving health care excellence through people strategies.

Service Plus^® Health Care: Building Patient Loyalty
Find out how you can give your health care organization the edge it needs most—loyal patients.

Service Plus^® for Physicians
An overview of a service designed specifically for physicians, nurse practitioners, and/or nurse assistants to help model and coach the communications skills they and their staffs need to provide excellent service to patients.

Research

Service Culture 
These research results examine the bottom-line impact of DDI’s service interventions in a study of clients across various industries.

Sensis Customer Service
These research results show how Sensis saw a human capital ROI of 2400% as a result of implementing DDI’s Service Plus^® .

Verizon Wireless Customer Service
Read about impact of Service Plus^® training on customer retention and customer service representatives' skills at Verizon Wireless in these research results.

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