Service Plus^® Health Care Building Patient Loyalty

Service Plus^® Health Care: Building Patient Loyalty is a powerful learning program that develops and enhances people’s skills in delivering top-quality service. Designed for health care employees who have direct contact with patients and other customers, it gives your organization the edge it needs most—loyal customers.

Service Plus^® Health Care: Building Patient Loyalty helps you focus your service strategy by providing your employees with a foundation for service excellence. They learn to:

• Meet and exceed patients’ and other customers’ personal and practical needs consistently and reliably.
• Conduct effective, efficient interactions.
• Handle difficult or emotionally charged situations.
• Work as a team to provide service beyond expectations.
• Take personal initiatives that enhance the quality of service offered.

There is also a special version for physicians.