Service Plus^®

With Service Plus^® and its management support components, we offer our clients a top-down, organization-wide approach to creating unprecedented levels of customer satisfaction and loyalty. This program builds a culture where service providers know how to give truly exceptional service and leaders are committed to putting customer needs at the heart of their decisions around systems, processes, and behaviors.

Service Plus^® can help ensure repeat business from established customers, increase word-of-mouth referrals for your business, and inspire loyalty in new customers.

Service Plus^® includes:

• One day program for service providers, consists of two courses and post-training skill-builder activities.
• Additional workshops for leaders—Creating a Service Culture: The Service Leader’s Role, Senior Management Session; and Supporting Self-Study—help build a service culture.
• Service Plus^® Health Care: Building Patient Loyalty develops skills to ensure that patients and customers receive top quality service.

DDI's training and assessment programs are available in 21 languages including English (U.S. and Anglicized), French, German, Spanish, and Mandarin (simplified and traditional). In addition, DDI is committed to working with clients to meet specific language requirements.

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