Success Stories: IM® Will Boost Your Bottom Line
PRODUCTIVITY ↑ 21%
The organization introduced IM® into several manufacturing plants with a history of low productivity and performance problems. Similar “control” plants were selected as a comparison group. Metrics of quality, on-time delivery of parts, productivity, health and safety, and absenteeism were tracked to determine the impact of IM®. Compared to the control plants, the experimental site showed a 21% improvement in productivity resulting in an estimated $4.4 million in return.
$4 MILLION IN COST SAVINGS
To improve its brand reputation and reduce turnover, the organization partnered with DDI to implement an IM® development program. Vice presidents from the organization were certified to facilitate the courses and then worked with DDI to train the organization’s senior leaders, mid-level managers, and frontline supervisors. Annualized turnover has fallen from 70% to 13%, resulting in cost savings of over $4 million a year.
105% ↑ IN SALES
After implementing IM® for sales managers, an Australian pharmaceutical company experienced an overall 105% increase in sales volume, with sales productivity increasing by an average of 68% per representative whose managers completed the IM® program.
TURNOVER ↓ 16%
INFORMATION TECHNOLOGY SOLUTIONS
More than 700 leaders from a global IT solutions organization participated in a 12-course IM® curriculum aimed at improving employee productivity and performance. For teams involved in the program, employee turnover dropped from 20.4% to 4.8%.
OVERTIME ↓ 92%
After their supervisors completed an IM® development program, tellers demonstrated substantial improvements in their work productivity, as evidenced by their generating approximately four times more business referrals and new loans per month. They also increased cross-selling (the number of loans provided with additional life insurance) by 233%. In addition to the increased productivity, teller overtime was reduced by 92%, overall.
$2 MILLION IN COST SAVINGS
After partnering with DDI to implement an IM® development program, production time was reduced by 26% while labor costs fell by 34%, resulting in over $2 million in first-year production cost savings.
DOWNTIME ↓ 8%
A mining organization implemented IM® for its leaders and realized significant improvements in two areas: workforce absenteeism dropped from 9% to 2% while resulting downtime dropped from 9% to less than 1%.
ACCIDENTS ↓ 70%
SPECIALIZED EQUIPMENT MANUFACTURING
To promote a culture that supports employee development, motivation, and retention nearly 400 employees from a manufacturing company participated in IM®. Employee turnover fell by 90% while accidents decreased by 70%.
SALES ↑ 20%
Less than a year after participating in an IM® program focused on improving leaders’ coaching and communication skills, the organization realized more than a 20% increase in sales from teams whose leaders participated in the program.
PROOF That DDI’s Leadership Development Pays Off
40+ years of research on the impact of Interaction Management®