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Hard Data Prove that Leadership Development Works

Proof of Impact

Impact takes many forms

Better leadership can drive improvement in an organization’s bottom line in countless ways. These results are examples of business areas impacted by IM®.

Business Metrics Show How IM® Impacts the Bottom Line

Success Stories: IM® Will Boost Your Bottom Line

PRODUCTIVITY ↑ 21%
AUTOMOTIVE MANUFACTURING
The organization introduced IM® into several manufacturing plants with a history of low productivity and performance problems. Similar “control” plants were selected as a comparison group. Metrics of quality, on-time delivery of parts, productivity, health and safety, and absenteeism were tracked to determine the impact of IM®. Compared to the control plants, the experimental site showed a 21% improvement in productivity resulting in an estimated $4.4 million in return.

$4 MILLION IN COST SAVINGS
INVESTMENT SERVICES
To improve its brand reputation and reduce turnover, the organization partnered with DDI to implement an IM® development program. Vice presidents from the organization were certified to facilitate the courses and then worked with DDI to train the organization’s senior leaders, mid-level managers, and frontline supervisors. Annualized turnover has fallen from 70% to 13%, resulting in cost savings of over $4 million a year.

105%  IN SALES
PHARMACEUTICAL SALES
After implementing IM® for sales managers, an Australian pharmaceutical company experienced an overall 105% increase in sales volume, with sales productivity increasing by an average of 68% per representative whose managers completed the IM® program.

TURNOVER  16%
INFORMATION TECHNOLOGY SOLUTIONS
More than 700 leaders from a global IT solutions organization participated in a 12-course IM® curriculum aimed at improving employee productivity and performance. For teams involved in the program, employee turnover dropped from 20.4% to 4.8%.

OVERTIME ↓ 92%
BANKING
After their supervisors completed an IM® development program, tellers demonstrated substantial improvements in their work productivity, as evidenced by their generating approximately four times more business referrals and new loans per month. They also increased cross-selling (the number of loans provided with additional life insurance) by 233%. In addition to the increased productivity, teller overtime was reduced by 92%, overall.

$2 MILLION IN COST SAVINGS
PHARMACEUTICAL PRODUCTION
After partnering with DDI to implement an IM® development program, production time was reduced by 26% while labor costs fell by 34%, resulting in over $2 million in first-year production cost savings.

DOWNTIME  8%
MINING
A mining organization implemented IM® for its leaders and realized significant improvements in two areas: workforce absenteeism dropped from 9% to 2% while resulting downtime dropped from 9% to less than 1%.

ACCIDENTS ↓ 70%
SPECIALIZED EQUIPMENT MANUFACTURING
To promote a culture that supports employee development, motivation, and retention nearly 400 employees from a manufacturing company participated in IM®. Employee turnover fell by 90% while accidents decreased by 70%.

SALES ↑ 20%
MULTINATIONAL
Less than a year after participating in an IM® program focused on improving leaders’ coaching and communication skills, the organization realized more than a 20% increase in sales from teams whose leaders participated in the program.

Proof of Impact
PROOF That DDI’s Leadership Development Pays Off
40+ years of research on the impact of Interaction Management®

Talk to an Expert: Hard Data Prove that Leadership Development Works

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