Southern Rural Water (SRW) needed a program that would give its supervisors and managers the necessary leadership skills to coach and develop others and to create a culture of trust and confidence.
SRW partnered with DDI to develop a leadership development program aimed at establishing a solid foundation of leadership capability and creating a strong culture of accountability. Key stakeholders have described SRW’s key strategic business priorities as transforming assets and service, strengthening the business, and improving water management. To achieve this, the organisation needed competent leaders who could drive accountability and alignment to achieve improved productivity and performance whilst enhancing the engagement and satisfaction of its workforce. In June 2012 SRW’s senior leaders participated in a 360-degree survey to uncover capability gaps, the results of which validated its leadership development needs. According to the results, the top opportunities for development for leaders included creating accountability, clarifying performance, sharing responsibility, and removing barriers and resistance. Behaviours observed at the senior leadership levels were reflective of the leadership challenges and performance gaps observed down the line. The core of the Leadership Performance & Coaching Program (LPCP) was selected to respond to the needs identified and consisted of modules from DDI’s Interaction Management®: Exceptional Leaders . . . Extraordinary Results® (IM: EX®) series.