Looking for a specific type of document? Go here. Hide - List by document type - Articles Booklets Client Research Results Client Stories on Video Client Successes Guidebooks Infographics Points of View Recorded Webinars Trend Research Webinar Series White Papers & Monographs filter by topic ┓ Latest Assessment Behavioral Interviewing Competency Management Employment Testing Global Leadership Health Care Hiring Identifying Potential Leadership Development Leadership Pipeline Manufacturing Performance Management Succession Management Talent Management ┏ filter by type Articles Blogs Research Success Stories Webinars [Share] Caesars Windsor's Story Featuring Kelly Gregoire, VP of HR, on driving customer service excellence. When guests visit a Caesars Windsor property, they want to have an exceptional experience. Through their feedback, the team at Caesars Windsor realized that leadership needed additional skills to drive that experience. Through a process known as ‘get me, guide me, root for me,’ leaders are taught to understand employees, coach them, and celebrate their successes. The program implemented increased customer service scores and leadership satisfaction ratings through a realistic and engaging development experience.