Featuring Rick Stephenson, Director of Customer Relations & Paul Keller, HR Manager, Mathis Brothers Furniture.
When Mathis Brothers needed to create culture that drives customer satisfaction, they looked to leadership development. “To have satisfied customers, you need to have satisfied employees,” says Rick Stephenson. The organization used Service Plus® as well as a leadership development journey that includes eight different courses for leadership development. “We’ve seen a complete shift in our culture,” says Paul Keller, adding that participation in the program is one of the first things management asks about when looking at promoting leaders.