Optus is a dynamic organisation transforming itself from being a telecommunications provider to a multimedia technology organisation. In late 2014, it identified a need to better support individuals transitioning into leadership roles for the first time.
Optus partnered with DDI to create the SCORE Foundations program. This five-month learning journey comprises five half-days of courses from DDI’s Interaction Management® system addressing some of the key challenges first-time leaders face.
Results from an impact evaluation study to measure the effect the program was having on workplace behaviour found that leader capability has increased, leaders are having more effective day-today convervsations and are better equipped to handle poor performance. Further, better leadership is driving engagement and commitment amongst leaders and their teams.