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DDI Research Results: Client & Impact Analysis

Below is a sample of single-client and cross-client research DDI has conducted over the years in various areas of talent management.

Choose a category from the drop down menu below, and select any of the documents to open the PDF.

DDI’s latest research report:

Title: Results Realized: A Collection of DDI Clients' Testing Results
Results Realized: A Collection of DDI Clients' Testing Results
DDI's clients have confidence that their test results accurately predict success for their organizations. This document represents validation study results from various companies in a number of industries that have used our pre-employment assessments

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Type: Research Results: Impact Analysis

Title: Better Leaders, Better Outcomes: The Power of Selection Tools to Drive Business Results
Better Leaders, Better Outcomes: The Power of Selection Tools to Drive Business Results
What’s the secret to selecting great leaders? These organizations know. This report highlights a number of organizations in various industries that took steps to improve the selection and promotion of frontline leaders to ultimately advance the organization as a whole.
Type: Research Results: Impact Analysis

Title: Holcim
Holcim
Global evaluation of Holcim's Leading for Accelerated Performance and Growth (LEAP) leadership development program.
Type: Research Results: Client
Title
Document Type
Category Name

7-Eleven
Looks at results of 6-day training program with selection and leadership components.
Results—On average, 93 percent of leaders and 82 percent of observers saw improvement in critical skill areas.

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Research Results: Client
Leadership & Workforce Development - Training

Advance Stores Company
Examines an efficient, accurate process for hiring new store managers featuring Leader Career Battery.
Results—LCB-screened hires were 20% less likely to leave the organization within the first 6 months of employment.

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Research Results: Client
Selection & Assessment

Applicant Reactions to DDI Assessment Centers
This paper presents an analysis of participants’ perceptions of DDI’s assessment center process. Assessment centers have a greater impact when they appear to be job relevant and results of this analysis suggest DDI’s assessments are achieving this goal.

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Research Results: Impact Analysis
Executive Assessment

AstraZeneca R&D Montréal
Introducing a leadership development program to help them become an employer of choice.
Results—Participants reported a 29 percentage point increase in their skills.

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Research Results: Client
Leadership & Workforce Development - Training

Australian Financial Services
Targeting leader skills to improve recruitment and interviewing.
Results—Hiring managers saw a 32.9% increase in the quality of new hires following the training.

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Research Results: Client
Leadership & Workforce Development - Training

Banking and Financial Services Company
Using Targeted Selection to yield a greater number of viable candidates through the screening process.
Results—Interviewers’ confidence levels improved dramatically when using Targeted Selection.

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Research Results: Client
Selection & Assessment

BASF Corporation
Improving leadership competencies to implement a high-involvement culture.
Results—Participation in the Leadership Academy has led to improvement of the behaviors needed for a high-involvement culture.

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Research Results: Client
Leadership & Workforce Development - Training

Bell Canada
Giving front-line leaders a broader understanding of business operations with DDI's Making Sense of Business.
Results—Participants’ business understanding increased an average of 42%.

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Research Results: Client
Leadership & Workforce Development - Training

Better Hires, Better Outcomes: The Power of Employment Tests to Drive Business Results
Your staff is your only guarantee in a health care environment. Your people have to be your one constant to ensure that your organization delivers high quality care while constantly improving patient safety, patient satisfaction, and reducing errors—all in a cost effective manner.

Read more...
Research Results: Impact Analysis
Health Care

Better Leaders, Better Outcomes: The Power of Selection Tools to Drive Business Results
What’s the secret to selecting great leaders? These organizations know. This report highlights a number of organizations in various industries that took steps to improve the selection and promotion of frontline leaders to ultimately advance the organization as a whole.

Read more...
Research Results: Impact Analysis
Selection & Assessment

BIC - Targeted Selection
Aligning a hiring system to other HR systems through competencies.
Results—Targeted Selection hires recived signifiantly higher performance review rating than non-TS hires.

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Research Results: Client
Selection & Assessment

Bristol-Myers Squibb (Australia)
Running of series of Acceleration Centres for 61 middle managers as part of its commitment to leader development.
Results—Program yielded a human capital ROI of 333 percent, or nearly AUS $700,000.

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Research Results: Client
Leadership & Workforce Development - Assessment

Business Development Bank of Canada
Program for developing critical skills that would set up new and emerging leaders for success.
Results—Trainees reported a 90 percent improvement in the number of leaders displaying positive leadership behaviors.

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Research Results: Client
Leadership & Workforce Development - Training

Business Development Bank of Canada
Looking at BDC's Practicing Leaders Transitional Leadership Program, a 4-month comprehensive program using behavioral assessment, formal training, learning journals, and manager coaching.
Results—Trainees reported a 52% improvement in the number of leaders displaying positive leadership behaviors.

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Research Results: Client
Leadership & Workforce Development - Training

CableVision Systems
Exploring the impact of their Getting Results Workshop, created from DDI courses to address the needs and competencies identified as important for employees’ careers.
Results—Almost 2/3 of leaders now use all of the skills to a

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Research Results: Client
Leadership & Workforce Development - Assessment

Caterpillar Customized Training
Instituting a new Performance Management Process to deliver financial benefits and employee engagement.
Results—Performance management had the greatest impact on individual and team productivity.

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Research Results: Client
Performance Management

Changing Leader Behavior
This document summarizes past DDI research regarding ability to produce behavior change. Summarized results state

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Research Results: Impact Analysis
Leadership & Workforce Development - Training

Children's Health System
A leadership development program founded in IM:EX was implemented for frontline leaders.
Results—A 136% improvement in the number of CHS supervisors with positive leadership skills.

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Research Results: Client
Leadership & Workforce Development - Training

Coatings, Paint and Glass Manufacturer
Looking at an executive assessment and development process to prepare high potential leaders to step into future vacancies at higher organizational levels.
Results—37% of the participants experienced high improvement in skill and knowledge as well as development plan

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Research Results: Client
Leadership & Workforce Development - Assessment, Succession Management

Community Credit Union
Examining a proactive training program to strengthen leadership and to improve quality, reduce turnover, and enhance the overall culture of the organization.
Results—Percentage of excellent or high-performing leaders increased significantly.

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Research Results: Client
Leadership & Workforce Development - Training

Consumer Products Manfuacturer
Exploring a comprehensive leadership development program for managers to provide the skills to coach, manage, and lead their teams effectively.
Results—65 percent of trainees are conducting one-on-one coaching sessions with their employees one or more times per week.

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Research Results: Client
Leadership & Workforce Development - Training

Con-way Inc.
Leadership development program that would have the most direct impact on their performance and that of their direct reports.
Results—After training showed a 40 percent improvement in leaders displaying positive leadership behaviors after training.

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Research Results: Client
Leadership & Workforce Development - Training

Delivering Top Talent Through Employment Testing
Delivering Top Talent Through Employment Testing

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Research Results: Impact Analysis
Selection & Assessment

Delivering Top Talent Through Targeted Selection® Interviewing
Discover how using Targeted Selection® to transform the interview experience can ultimately impact organizational performance.

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Research Results: Impact Analysis
Selection & Assessment

Dell Computer Corporation
Looking at training programme, Managing@Dell, to focus on performance management and people management skills.
Results—On average, 72 percent of managers say the training positively affected critical organisational outcomes.

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Research Results: Client
Leadership & Workforce Development - Training

Driving Business Results: Delivering Top Talent Through Employment Testing
This study spotlights just a few of the evidence-based business results realized from recent employment testing and assessment engagements with DDI clients.

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Research Results: Impact Analysis
Selection & Assessment

Eaton Corporation
Comprehensive development program that focuses on maximizing performance and employee development.
Results—Estimates of human capital ROI indicate a 633% return and a benefit of more than $3.3 million.

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Research Results: Client
Leadership & Workforce Development - Training

EG&G Defense Materials, Inc.
Ramping up front-line supervisors to help drive realization of EG&G’s total mission success.
Results—A human capital ROI of 503 percent and a first year net benefit of $716,598.

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Research Results: Client
Leadership & Workforce Development - Training

Elk Valley Coal Corporation
Examining an organizational development program that improved engagement as well as the coaching and management skills of leaders.
Results—47% improvement in the number of leaders displaying positive leadership behaviors.

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Research Results: Client
Leadership & Workforce Development - Training

Faith-Based Network
Customized Leadership Excellence program to retain the right people while providing them with skills for success.
Results—A 19 percentage point improvement in leader skills; a downward trend in turnover; and a reduction in overall overtime and agency use.

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Research Results: Client
Leadership & Workforce Development - Training

Fifth Third Bank
Results of Fifth Third's Fundamentals of Leadership development program for emerging leaders.
Results—Overall, the Fundamentals of Leadership training program increased the frequency of targeted behaviors so that, within six months after the training, 9 out of 10 emerging leaders were engaging in effective leadership.

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Research Results: Client
Leadership & Workforce Development - Training

FileNet Corporation
Development process for strategic, operational and front-line leaders.
Results—After training, leaders and observers saw improvements in employee productivity, efficiency, morale, and communication.

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Research Results: Client
Leadership

Food Services - Sales Insight Inventory
DDI designed and implemented a selection process featuring its Sales Insight Inventory (SII).
Results—Top SII scorers were: 2.3X more likely to excel in Overall Performance; 4.6X more likely to excel in Achieving Revenue Goals.

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Research Results: Client
Miscellaneous, Selection & Assessment

Global Manufacturer of Consumer Products
Development to help leaders become more effective in today's global marketplace.
Results—Training yielded a 147 percent human capital ROI and a benefit of about $17,016 per leader.

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Research Results: Client
Leadership & Workforce Development - Training

Healthcare company
Trainees reported a 45 percent improvement in the number of leaders displaying positive leadership behaviors after attending the Training Checkpoint program.
Results—A 45 percent improvement in the number of leaders displaying positive leadership behaviors after attending the Training Checkpoint program.

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Research Results: Client
Leadership & Workforce Development - Training

Heavy-Duty Engine Manufacturer
Development for 24 engineers in management positions.
Results—Average of 28% increase in skill proficiency after training.

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Research Results: Client
Leadership

High-technology Manufacturing and Service
Looking at a comprehensive assessment built around the competencies needed for success at the director level.
Results—Focused development activity was extremely valuable in enhancing development.

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Research Results: Client
Leadership & Workforce Development - Assessment

Holcim
Global evaluation of Holcim's Leading for Accelerated Performance and Growth (LEAP) leadership development program.
Results—Overall, 67 percent more Holcim leaders reported engaging in effective leadership after attending the LEAP program. Observers supported this, reporting a 44 percent increase in leaders displaying effective leadership skills.

Read more...
Research Results: Client
Leadership & Workforce Development - Training

Improved Quality of Hires
This document summaries past research on DDI's ability to select high quality candidates. Results state

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Research Results: Impact Analysis
Sales Talent Management

Innovex
Examining DDI's FastTrackSelect™ (FTS), an online system to attract, screen, and manage applicants for sales representative positions.
Results—FTS hires produce in excess of $2 million more revenue than non-FTS hires.

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Research Results: Client
Selection & Assessment

Insurance Company
DDI's tool, Training CheckPoint was used to examine the impact of the development program.
Results—A 23 percentage-point improvement occurred in the number of leaders displaying desirable behaviors.

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Research Results: Client
Leadership & Workforce Development - Training

Large Group of Teaching Hospitals
Research around the Patient Services Career Battery developed by DDI for use as a tool to select applicants into Patient Services positions within the client’s facilities.
Results—4.6 times more likely to be above average performers on the job.

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Research Results: Client
Employment Testing & Assessment, Leadership

Large Hotel Chain
Improving basic leadership skills allow all managers to understand and practice the company’s standard of managing with dignity and respect.
Results—98% of leaders trained said the training helped them gain a better understanding of the hotel chain’s culture.

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Research Results: Client
Leadership & Workforce Development - Training

Leadership Development: Return on Investment (ROI)
Study of 14 clients across various industries regarding bottom-line impact of leadership development systems. Forty percent of organizations reported a return between $50,000 and $200,000.

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Research Results: Impact Analysis
Leadership & Workforce Development - Training

Leadership Research Summary
This summary illustrates the effectiveness of DDI leadership development programs at four levels of evaluation: program reactions, knowledge skill changes, behavior and performance changes, and organizational impact (including ROI).

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Research Results: Impact Analysis
Leadership & Workforce Development - Training

Mattel, Inc.
Development solution to build skills that maxmize employee performance.
Results—Skills improved by approximately 40 percentage points.

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Research Results: Client
Leadership & Workforce Development - Training

Maximizing Performance
These research results show how organizations attribute $24 million in positive changes a year to MAX. MAX positively affects employee productivity and customer satisfaction.

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Research Results: Client
Performance Management

McKesson
Examines the results of McKesson's program, 365 to High Performance, which includes 6 IM: EX® courses.
Results—Leaders reported a 49 percent improvement in the number of leaders with positive leadership behaviors since attending the program; observers reported a 72 percent improvement.

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Research Results: Client
Leadership & Workforce Development - Training

Michigan Family Independence Agency (FIA)
A unique, multifaceted succession management initiative to identify high-potentials and prepare them for senior-level positions.
Results—Compared to a control group, leadership academy members were 7 times more likely to get promoted.

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Research Results: Client
Leadership & Workforce Development - Training, Succession Management

New York Life Insurance and Annuity Corporation
Customer service training to build a service culture.
Results—Across the key skills targeted by training, trainees reported a 30% increase in their performance.

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Research Results: Client
Leadership & Workforce Development - Training

ONEOK - Texas Gas Service
Organizational development program that made a significant impact on its leaders’ ability to create an environment that is open, efficient, and engaging.
Results—33% improvement in the number of leaders displaying positive leadership behaviors.

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Research Results: Client
Leadership & Workforce Development - Training

Ontario Power Generation - Nuclear Waste Management Division
Development to keep ahead of industry competitors.
Results—Trainees reported a 79 percent improvement in the number of leaders displaying positive leadership behaviors post-training.

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Research Results: Client
Leadership & Workforce Development - Training

Orange
Implementing a performance management system consistently organization-wide.
Results—Individuals with a performance plan in place were more satisfied with the way their performance is managed than those without a plan.

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Research Results: Client
Performance Management

Organizational Impact Summary: Return on Investment
Overall, ROI impact summary of 52 organizations implementing one or more of the following DDI programs: Leadership Development, Service Culture, Targeted Selection, or Workforce Effectiveness.

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Research Results: Impact Analysis
Miscellaneous

Orica Limited
Supplying greater opportunities for employee professional advancement and personal development to drive company growth.
Results—All leaders are personally motivated to apply their new skills and agree that the training increased their confidence.

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Research Results: Client
Leadership & Workforce Development - Training

P&H Mining Equipment
Becoming more effective in the marketplace through leadership development.
Results—Overall number of leaders displaying positive leadership behaviors improved 37% after training.

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Research Results: Client
Leadership & Workforce Development - Training

Patient Services Research Results
Patient Services Career Battery Realization results at a large group of teaching hospitals are examined in this research results document, including the relationship of the PSCB to job performance, job satisfaction, and more.

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Research Results: Client
Health Care

Performance Impact Briefs
A general summary of results for all DDI interventions. Focus is on results pertaining to Return on Investment (ROI) analyses and behavior change after administration of DDI interventions.

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Research Results: Impact Analysis
Miscellaneous

Performance Management: Return on Investment (ROI)
This document shows the monetary impact of Maximizing Performance on 15 organizations across various industries. Respondents were asked to compare MAX to their previous performance management system.

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Research Results: Impact Analysis
Performance Management

Privately-owned Food Service Company
Development to retain right people and help them drive performance.
Results—Leaders found the training to be relevant and valuable to their jobs.

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Research Results: Client
Leadership & Workforce Development - Training

Providence Health System—Oregon
A systemwide curriculum to demonstrate strong leadership capability, engage staff, and meet or exceed organizational goals.
Results—Improved leader skills mean better personal productivity—and a strong ROI.

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Research Results: Client
Leadership & Workforce Development - Training

PTT Public Company Limited
Developing senior leaders show significant improvement in critical leadership behaviors and in organizational outcomes.
Results—Participants reported a 35% increase in the frequency of positive leadership behaviors after attending the program.

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Research Results: Client
Leadership & Workforce Development - Training

PTTEP Services Limited
Developing associates lead to significant behavior change and improvements in organizational outcomes.
Results—Trainees reported a 67% improvement in the frequency of positive behaviors after attending the training program.

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Research Results: Client
Leadership & Workforce Development - Training

Puerto Rico Telephone
Comprehensive development program focused on a unique set of leader competencies.
Results—Leaders improved their skills by 23-24 percentage points.

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Research Results: Client
Leadership & Workforce Development - Training

Reducing Turnover
This document summarizes past research on DDI's ability to reduce turnover. Overall findings state.

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Research Results: Impact Analysis
Miscellaneous

Results Realized: A Collection of DDI Clients' Testing Results
DDI's clients have confidence that their test results accurately predict success for their organizations. This document represents validation study results from various companies in a number of industries that have used our pre-employment assessments

PDF
Research Results: Impact Analysis

Retaining Talent: A Benchmarking Study
This executive summary provides information about the Retaining Talent Benchmarking Study conducted by DDI's HR Benchmark Group. Responses were gathered from 745 employees and 118 HR professionals.

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Research Results: Client
Miscellaneous

Roche Diagnostics-Puerto Rico
Building leadership skills for a tight economy.
Results—Virtually all leaders found the training to be valuable and applicable to their jobs.

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Research Results: Client
Leadership & Workforce Development - Training

Selection and Staffing: Cross Cultural Comparison of Candidate and Interviewer Reactions
This paper compares U.S. and Thai candidate reactions to the Targeted Selection interview process and outcomes. It also compares managers' reactions to using Targeted Selection interviews in Asia and the U.K.

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Research Results: Impact Analysis
Selection & Assessment

Selection and Staffing: Return on Investment (ROI)
Study of 14 clients across various industries regarding bottom-line impact of Targeted Selection. Positive outcomes associated with the use of Targeted Selection ranged from $1,000 to over $2 million.

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Research Results: Impact Analysis
Selection & Assessment

Sensis Australia Maximizing Performance
These research results show how Sensis Australia experiences a $2.2 MM ROI by better managing staff performance.
Results—

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Research Results: Client
Performance Management

Sensis Pty Ltd.
Comprehensive leadership curriculum, reflecting its commitment to personal and career development.
Results—Staff retention rate increased by 20%.

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Research Results: Client
Leadership & Workforce Development - Training

Sensis Pty. Ltd.
Customer service skill development to help realize its customer commitment charter.
Results—Program yielded a human capital ROI of nearly 2,400%, or AUS$23.98 for every training dollar spent.

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Research Results: Client
Customer Service

Sports Agency
Performance management system that helps employees focus their performance and provides organizational clarity by linking individuals’ performance to the organization’s goals and values.
Results—Employees report being able to achieve 3% more of their stated performance plan objectives.

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Research Results: Client
Performance Management

Steelcase Canada
Multifaceted solution designed to enhance leader competence, improve selection accuracy, and address leaders’ long-term development needs.
Results—100% of leaders felt that the skills and concepts taught in training align with Steelcase Canada’s culture and style of doing business.

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Research Results: Client
Leadership & Workforce Development - Training

Targeted Selection - Evaluation Summary
Summarizes results from various industries using Targeted Selection. Shows how TS reduces turnover, predicts on-the-job success, helps management make better hiring decisions, improves interviewing skills, and leads to improved customer satisfaction.

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Research Results: Impact Analysis
Selection & Assessment

Targeted Selection®Impact Analysis
Discover how using Targeted Selection® to transform the interview experience can ultimately impact organizational performance.

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Research Results: Impact Analysis
Selection & Assessment

Telecommunications Company (Canada)
To ensure long-term success of newly hired or promoted managers, a four-day program called Leadership Skills for Managers was offered.
Results—Trained leaders displayed the desired skills significantly more often than leaders in the control group.

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Research Results: Client
Leadership & Workforce Development - Training

Telecommunications Company A
Using Web-based training to expand options and reduce costs.
Results—Web-based training enabled the company to save over $1.5 million ayear in expenses related to course materials, travel, and annually.

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Research Results: Client
Leadership Development

Tenet Healthcare Corporation
Tenet needed leaders to demonstrate competency in skills key to the success of the organization so they created the Tenet Leaders Program for front-line to CEO.
Results—Overall ROI is 334 percent, or a $3.34 return for every dollar invested.

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Research Results: Client
Leadership & Workforce Development - Training

Texas Children's Hospital
Customized Performance Management to create an accountable and productive culture aligned with corporate strategy.
Results—Employees at TCH rated the amount of performance goals

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Research Results: Client
Leadership & Workforce Development - Training, Performance Management

The Impact of DDI Assessment Centers
In this study we surveyed 119 mid- and senior-level leaders from 22 organizations who had participated in some type of executive assessment center.
Results—most of the leaders believe the assessment experience provided personal insight into

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Research Results: Impact Analysis
Executive Assessment

The Impact of DDIs Strategic Leadership Experience
These research results examine reactions from over 1,000 participants in DDI’s Strategic Leadership Experience
Results—These research results examine reactions from over 1,000 participants in DDI’s Strategic Leadership Experience

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Research Results: Impact Analysis
Leadership & Workforce Development - Assessment

Training in Small to Medium Size Organizations
This report compiles data collected by DDI's Training QuickCheck tool that demonstrates the value of IM:EX training in 11 small- to medium-size organizations.
Results—To determine the bottom-line impact of leadership training within small- to mid-size organizations specifically, we studied a subset of organizations with fewer than 4,000 employees in which leaders had completed a curriculum of courses from DDI’s IM:EX®

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Research Results: Impact Analysis
Leadership & Workforce Development - Training

Verizon Wireless
Customized customer service to retain more customers.
Results—On average, 96 percent of participants demonstrated the skills targeted by training, and 54 percent indicated skill improvement.

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Research Results: Client
Leadership & Workforce Development - Training

Warner-Lambert Consumer Health Care
Customized development for new and experienced leaders plus a parallel senior management orientation session to develop process champions to ensure success.
Results—90% of leaders reported immediate proficiency improvements in the skills targeted by training.

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Research Results: Client
Leadership & Workforce Development - Training

What Has Leadership Development Done For You Lately?
Aggregates data from 22 organizations to demonstrate the value of IM:EX® on leaders and their teams, and proves that behavior modeling still works.

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Research Results: Impact Analysis
Leadership & Workforce Development - Training

Workforce Development
This report compiles research results and the bottom-line impact that organizations have experienced using DDI’s workforce development tools. Studies conducted on the following products are included in the report: Techniques for a High-Performance Workforce, Service Plus, Maximizing Performance, and OPAL.

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Research Results: Impact Analysis
Leadership & Workforce Development - Assessment

Workforce Development: Return on Investment ROI
DDI conducted a study of 12 clients across various industries regarding the bottom-line impact of DDI's workforce effectiveness practices. This study assessed the performance of DDI interventions versus other interventions they had previously used. The range of return on investment (per person) was $2,227 to $6,964. All organizations (100%) reported a positive impact on productivity and quality.

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Research Results: Impact Analysis
Leadership & Workforce Development - Training

Wyeth Consumer Healthcare
Selection system design with competency/job analysis and interviewing training.
Results—Post training, 3 times as many interviewers were highly skilled in administering interviews and making hiring decisions.

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Research Results: Client
Leadership & Workforce Development - Training
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