Contact DDI's Product Technical Support Staff at one of these locations:

  • Global Toll-Free Technical Support Services Hotline
    Sunday 5:00 PM GMT to Saturday 3:00 AM GMT
    Phone: 800-438-4525 or 800-4384-5250
    If your technical problem or question does not require direct action you may contact us via e-mail at:
    techsupport@ddiworld.com
     
  • North America Hotline
    Sunday Noon ET to Friday 10:00 PM ET
    Phone: 1-800-438-4525
    If your technical problem or question does not require direct action you may contact us via e-mail at:
    techsupport@ddiworld.com
     
  • Asia/Pacific Support
    Localized support is available for our customers throughout Asia. During normal local business hours, contact the local DDI office in your country:

    Outside of normal local business hours, contact the Global Technical Support Services Hotline above. 
     
  • Australia Regional Hotline
    Localized support is available during normal local business hours. Phone: +612 9466 0309
    Outside of normal local business hours, contact the Global Technical Support Services Hotline above. If your technical problem or question does not require direct action you may contact us via e-mail at:
    techsupport@ddiworld.com 
     
  • EU Regional Hotline
    Localized support is available for our customers throughout Europe. During normal local business hours, contact the local DDI office for your country:
    E-mail: support.eu@ddiworld.com
    Outside of normal local business hours, contact the Global Technical Support Services Hotline above. 
     
  • Latin America Regional Hotline
    Localized support is available during normal local business hours. Phone: +52 (81) 8363-19-63 Outside of normal local business hours, contact the Global Technical Support Services Hotline above. If your technical problem or question does not require direct action you may contact us via e-mail at:
    soporte@ddiworld.com 

Online Product Tech Support Documentation

DDI's Online Product Technical Support Documentation can now be found at http://www.ddiworld.com/utilities/technicaldocs.asp

If you are not a client and need help or assistance:

Please contact our Client Relations Group.