Contact DDI's Product Technical Support Staff at one of these locations:

  • Global Toll-Free Technical Support Services Hotline
    Sunday 5:00 PM GMT to Saturday 3:00 AM GMT
    Phone: 800-438-4525
    If your technical problem or question does not require direct action you may contact us via e-mail at:
    techsupport@ddiworld.com
     
  • North America Hotline
    Sunday Noon ET to Friday 10:00 PM ET
    Phone: 1-800-438-4525
    If your technical problem or question does not require direct action you may contact us via e-mail at:
    techsupport@ddiworld.com
     
  • Asia/Pacific Support
    Localized support is available for our customers throughout Asia. During normal local business hours, contact the local DDI office in your country:

    Outside of normal local business hours, contact the Global Technical Support Services Hotline above. 
     
  • Australia Regional Hotline
    Technical support is available 24 hours a day, by calling 02 9466 0395.
    If your technical problem or question does not require direct action you may contact us via e-mail at:
    techsupport@ddiworld.com 
     
  • EU Regional Hotline
    Localized support is available for our customers throughout Europe. During normal local business hours, contact the local DDI office for your country:
    E-mail: support.eu@ddiworld.com
    Outside of normal local business hours, contact the Global Technical Support Services Hotline above. 
     
  • Latin America Regional Hotline
    Localized support is available during normal local business hours. Phone: +52 (81) 8363-19-63 Outside of normal local business hours, contact the Global Technical Support Services Hotline above. If your technical problem or question does not require direct action you may contact us via e-mail at:
    soporte@ddiworld.com 

Online Product Tech Support Documentation

DDI's Online Product Technical Support Documentation can now be found at http://www.ddiworld.com/utilities/technicaldocs.asp

If you are not a client and need help or assistance:

Please contact our Client Relations Group.