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Get to Know—and Love—IM:ExL!

The new Interaction Management®: Exceptional Leaders (IM:ExLSM) series—it’s frontline development reimagined!
Get to Know—and Love—IM:ExL!

To create transformative experiences for your frontline leaders, we researched, refined, and perfected the optimal combination of timeless and new skills. Then we created a robust, easy-to-deploy mix of training options for maximum flexibility and efficiency. And we even created innovative new ways to build on our proven approach to translating development into sustainable behavior that drives business results. In short, we took something great and made it even greater!

It’s development your leaders will actually ask for!

The content hits the mark. The topics covered in all 26 half-day IM: ExLSM courses equip leaders to:

  • Coach for Performance
  • Manage Change
  • Inspire Innovation
  • Build Engagement and Trust
  • Make Decisions and Drive Results
  • Influence, Network, and Partner
  • Select, Develop, and Retain Talent

Plus, we’ve surrounded these courses with the tools, methodology, development planning, manager support, and technology required not only to train leaders, but to transform them into better leaders.

We’ve made it engaging! Your leaders will love the IM: ExLSM courses, from the enjoyable learning activities, games, realistic business cases, and thought-provoking discussions, to the participant materials and videos that connect course concepts to real-world application.

Extraordinary leaders need essential skills. IM: ExLSM develops the skills leaders need right now, such as driving innovation and leading remote teams, and it also emphasizes those timeless behaviors that effective leaders have always needed and always will. We refer to these behaviors as the Interaction EssentialsSM because they are the foundational skills that make leaders effective.

Because great leaders do great things! The skills and stronger interpersonal behaviors leaders learn in IM: ExLSM can be used anywhere, including at home and in the community. It’s not just about developing better bosses and coworkers, but about growing better people who make a positive impact on the lives of others—in and out of the workplace.

This goes far beyond the traditional classroom

A new standard for leveraging critical individual assessment data to make learning more efficient. Facilitators can use assessment data from Manager Ready® or Leadership Mirror® to drive personalized learning by tailoring course delivery and skill practice opportunities to the specific needs of each learner.

The latest technology and flexible learning options —blended to perfection. Because how leaders use technology has changed, with IM: ExLSM we’ve incorporated delivery options including traditional classroom, web- based training, virtual classroom, and support for technology-enabled social and peer learning.

Development Accelerators. Each IM: ExLSM course includes course-specific activities learners can use before, during, or after training to delve deeper into specific course topics, refresh their knowledge and skills, apply what they learn, and track their progress.

Online learning support resources. To expand their IM: ExLSM experience, learners can complete an online simulation to see how they measure up in their ability to meet others’ personal needs when interacting with team members and peers. They also can log onto DDI® AnyTime. This innovative new mobile resource is like having “a coach in your pocket” that leaders can access for course-specific content, job aids, and additional development resources where and when they need it most. For the ultimate in post-training support, you can give your leaders access to OPAL®, DDI’s comprehensive online performance support system which features thou- sands of tips, pointers, and skill-sharpening activities.


The Interaction Management®: Exceptional Leaders (IM: ExLSM) Courses

  • Accelerating Business Decisions
  • Addressing Poor Performance
  • Advanced Coaching 
  • Building a Service Culture
  • Building and Sustaining Trust
  • Coaching for Peak Performance
  • Communicating for Leadership Success
  • Delegating with Purpose
  • Developing Yourself and Others
  • Driving Change
  • Engaging and Retaining Talent
  • Executing Strategy at the Front Line
  • Fostering Innovation
  • Leading in These Times
  • Leading Meetings That Work
  • Leading Virtually+
  • Making High-Quality Decisions
  • Maximizing Team Performance
  • Planning and Managing Resources*
  • Reinforcing Leadership Development
  • Resolving Workplace Conflict
  • Setting Goals and Reviewing Results
  • Strategies for Influencing Others
  • Strengthening Your Partnerships
  • Strong StartSM
  • Your Leadership Journey

+ Available as a web-based course only.
* Self-study course.


Talk to an Expert: Get to Know—and Love—IM:ExL!
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