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Communicating with Impact

Interaction Management®

Products and Solutions > Interaction Management® > Communicating with Impact

Communicating with Impact

Many organizations focus on technical skills as all-important to success in the workplace. Yet strong interpersonal skills are equally essential in transforming individual contributors into exceptional performers who have a greater impact in their roles.

This foundational course provides individuals with a powerful set of interaction skills that enables them to communicate more effectively with colleagues and customers and, in the process, build trust, strengthen partnerships, and achieve desired results.

Do You Face Any of These Issues?

  • Do individual contributors struggle to communicate with colleagues and customers in an effective way?
  • Is there a need for a higher level of trust?  Greater cooperation?  Stronger business relationships?  
  • Is effective feedback lacking as an integral part of your culture?

Performance Objectives

Helps associates:
  • Recognize the impact they can have on their success and the success of others by enhancing interpersonal relationships in the workplace.
  • Relate to colleagues and customers in a way that meets their personal needs while also meeting the practical need of accomplishing objectives.
  • Use a set of interaction process skills that enable them to conduct more successful discussions that achieve results.
  • Use a technique for providing specific, meaningful feedback that helps people improve their performance and increase productivity.

Related Courses

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