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Navigating Beyond Conflict

Interaction Management®

Navigating Beyond Conflict

The differences people bring to the workplace can promote tremendous creativity and innovation. Those same differences also can contribute to misunderstandings, which can lead to discord and, if left unresolved, dispute. Individual performers need to know how to effectively navigate beyond conflict to prevent damage from occurring.

In this course, individual performers learn how to recognize the warning signs of conflict and take action to prevent situations from escalating or to work out the conflict if it does escalate. This allows them to mitigate any negative impact, thus reducing the cost of conflict and improving business results.

Do You Face Any of These Issues?

  • Does conflict between employees go unaddressed?
  • Are valuable managerial resources being expended to resolve the conflicts of individual performers?
  • Is conflict affecting the productivity or morale of teams and work groups?
  • Is conflict being addressed inappropriately or unproductively?

Performance Objectives

Helps associates:
  • Reduce the cost of conflict to them and their organization.
  • Minimize or prevent conflict by promoting a culture of trust, mutual respect, and collaboration.
  • Make appropriate choices, both in words and actions, to direct situations away from possible damage and toward the discovery of new ideas and solutions.
  • Remove roadblocks to proactively taking action when the warning signs of conflict occur.
  • Successfully plan and conduct conflict resolution discussions.

Related Courses

Talk to an Expert: Navigating Beyond Conflict
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