Looking for a specific type of document? Go here. Hide - List by document type - Articles Booklets Client Research Results Client Stories on Video Client Successes Guidebooks Infographics Points of View Recorded Webinars Trend Research Webinar Series White Papers & Monographs filter by topic ┓ Latest Assessment Behavioral Interviewing Competency Management Employment Testing Global Leadership Health Care Hiring Identifying Potential Leadership Development Leadership Pipeline Manufacturing Performance Management Succession Management Talent Management ┏ filter by type Articles Blogs Research Success Stories Webinars [Share] Vector Security Download the PDF This client research examines the impact of a leadership development program focused on empowering employees to exceed customer expectations. Less than half of program participants frequently engaged in effective leadership behaviors before attending the program. After completing the program, more than eight out of 10 participants frequently displayed effective leadership behaviors.