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Developing a global sales force to grow revenue from $1 billion to $4 billion in just four years. Results—Tripled sales revenues within three years, from $1 billion to $3 billion. An additional $1 billion increase in revenue was realized the following year.
A complex organization streamlines its global approach to training. Results—The unified core leadership development curriculum has been delivered to more than 11,000 leaders in 35 countries.
Rebuilding bench strength through a 2-tiered career management program. Results—PPG has a systematic process for accelerating the development of its high-potential leadership talent.
Better leadership and service skills to achieve national recognition. Results—Two-percentage-point reduction in turnover. Presbyterian estimates that each point improvement in turnover is worth $1 million to $5 million in cost savings. The 90-day turnover rate decreased from 7 percent to 4.5 percent.
The best sales talent to drive continued growth. Results—By completing the scale-up ahead of schedule, sanofi-aventis realized 15,578 additional sales days worth an estimated $15 million in savings to the company. New hires performed above historical averages on knowledge tests and role plays during training.
Improving quality through increased patient interaction skills. Results—HCAHPS results improved from the 90th to the 96th percentile for rating the hospital. The number of patients recommending the hospital also improved, from the 94th to 95th percentile in a one-year period.
The skills leaders need to build a winning work environment. Results—In an employee attitude survey, supervisor effectiveness ratings improved 17.2 percent in one year.
Developing the skills to build strategic relationships with customers. Results—Team members reported a 17-percentage point improvement in their consultative skills and feedback from clients confirm that leaders and team members are viewed as more consultative.
Developing and assessing frontline leaders for retail stores. Results—The percentage of associates passing the leadership assessment has increased to 89 percent from 57 percent. Senior leadership views those who have gone through the Leader of the Future program as better prepared and a better fit.
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