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Hertz: Driving Customer Service through Leadership Insight

Hertz shares how they were able to maximize insight gained from assessments to guide focused development and leadership decisions.

To ensure they can deliver the customer service required to grow their business, Hertz had to get a solid snapshot of their leaders and provide honest feedback about their leadership skills to guide their development journey.

By assessing leaders from frontline managers through the operational and executive level, they can deliver more powerful development and make better leadership decisions.

(This is part of the Talent Management Unplugged series.)

Presenters:

  • Stella Malsy, Ph.D., director global assessment services, Hertz
  • Eric Hanson, Ph.D., executive consultant, Exexutive Solutions Group, DDI

Talk to an Expert: Hertz: Driving Customer Service through Leadership Insight

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