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STAR and STAR/AR Feedback

Gathering Data/Providing Feedback

Giving feedback can be difficult however the STAR approach uses an acronym to help you communicate specific and clear thoughts with others. STAR prompts you to describe the particular Situation or Task (ST), the Action (A), and Result (R).

Providing Positive Feedback

The components of the positive STAR acronym remind you to describe the Situation/Task, Action, and Result.

ST: Situation/Task
The situation or task the person faced—Provides the context for his or her actions and helps explain their importance.

A: Action
The action taken—Details of what the person said or did to handle the situation or task.

R: Result
The result of the action—Describes what was achieved by the action and why it was effective.
STAR

Developmental Feedback

The components of the developmental STAR/AR acronym remind you to describe the Situation/Task, Action, and Result, along with an Alternative Action and Alternative Result.

ST: Situation/Task
The situation or task the person faced—Provides the context for his or her actions and helps explain their importance.

A: Action
The action taken—Details of what the person said or did that was ineffective.

R: Result
The result of the action—The impact or consequences of the person’s ineffective actions. When you use the STAR approach to provide developmental feedback, you also describe:

STAR/AR

A: Alternative Action
Something the person could have said or done differently. As a facilitator, you might either provide an alternative or ask prompting questions to seek from the person what he or she could have said or done differently.

R: Alternative Result
The enhanced result that the alternative action might have produced.

 

Talk to an Expert: STAR and STAR/AR Feedback

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