Leadership Courses

Stakeholders whose buy-in and energy for your change initiative dip when they encounter challenges or have unrealistic perceptions can slow the pace of change. You can prevent this slowdown and even accelerate your change by identifying and managing key stakeholders and using strategies to move through the Change Arc.

Helps leaders:

• Understand how my personal tendencies can help or hinder change.
• Identify ways to effectively engage stakeholders through change.
• Choose strategies to move through the change faster for a future change initiative.

Competencies developed:

• Leading Change

This Impact Session is designed to develop leaders of leaders with focused skills, deep insights, and peer learning—in 2 hours or less. Personalized with Leadership Personality Insights, this course integrates data from a comprehensive personality inventory to boost self-awareness and provide actionable next steps. This course is only available with a MultiLevel Subscription.

When coaching team members, is your focus on helping them accomplish the immediate task, or do you have their future capabilities in mind? With the hectic pace of business, it might not seem there’s time, but you can do both. Your coaching can move people to their own solutions and grow their skills for the long term. In this session, you’ll add deep listening and provocative questioning techniques to your skills as a coach and build your team’s bench strength for today and for the future.

Helps leaders:

• Use deep listening to understand the person and the coaching need.
• Ask provocative questions to inspire a person's own solutions.
• Gain self-awareness about how their personal tendencies affect their ability to coach for growth.

Competencies developed:

• Coaching and Developing Others

This Impact Session is designed to develop leaders of leaders with focused skills, deep insights, and peer learning—in 2 hours or less. Personalized with Leadership Personality Insights, this course integrates data from a comprehensive personality inventory to boost self-awareness and provide actionable next steps. This course is only available with a MultiLevel Subscription.

Coaching is not only focused on career or performance. There are aspects in team members that leaders may not see. Using whole person coaching helps leaders meet the needs beyond the surface. Leaders will learn how to use the ACE coaching model and how it aligns with the Interaction Essentials^SM to meet the needs of a whole person.

Helps leaders:

• Understand whole person coaching and the importance of incorporating it at work.
• Analyze how to meet the needs of the whole person.  
• Practice applying coaching behaviors to meet the needs of team members.

Competencies developed:

• Coaching
• Coaching & Developing Others

Microcourses are exclusively available with a leadership development subscription.

Are your leaders feeling caught between keeping their focus on long-term organizational goals and dealing with everyday demands? Not sure what their teams need to successfully achieve strategic goals? Build a solid strategy that fills talent gaps for the long term while still meeting short-term objectives.

Helps leaders:

• Focus on where their organization is headed and the role of their team in getting there.
• Assess their team's capabilities in light of achieving both long-term and short-term goals.
• Create a talent strategy that ensures their team is well-positioned for the future.

Competencies developed:

• Building Organizational Talent

This Impact Session is designed to develop leaders of leaders with focused skills, deep insights, and peer learning—in 2 hours or less.

Interested in delivering this course? Ask us about our facilitator certification options.

To be effective at translating long-term strategies into team actions, mid-level leaders must seek diverse perspectives, evaluate payoffs and risks for their potential goals, then select their priorities and consider how to mitigate risks.

Helps leaders:

• Translate strategic business goals to team-level priorities.
• Identify strategies to mitigate risk.

Competencies developed:

• Establishing Strategic Direction

This Impact Session is designed to develop leaders of leaders with focused skills, deep insights, and peer learning—in 2 hours or less.

Interested in delivering this course? Ask us about our facilitator certification options.

Unlock the secret to high performance! When your team members’ personal goals and career aspirations complement and support the organization's goals, they are more driven to stay focused and put their best foot forward. Continuous performance management keeps that drive in high gear, while your leaders (and the organization) enjoy the benefits of an engaged, high-performing team.

Helps leaders:

• Understand the value in performance discussions.
• Discover the roles and responsibilities of leaders and direct reports in effective performance discussions.
• Create development goals that are aligned to both individual goals and the goals of the organization.
• Uncover tips for fostering a psychologically safe environment.
• Learn how to provide meaningful feedback.

Competencies developed:

• Aligning Performance for Success
• Building Talent
• Coaching

Microcourses are exclusively available with a leadership development subscription.

Driving culture is about translating vision into daily work practices through the way leaders act and get things done. A leader's action or inaction has an impact on culture. Leaders learn how to intentionally drive a positive work culture among their teams and in their organization by focusing on five actionable tasks: modeling, communicating, implementing, reinforcing, and revisiting culture.

Helps leaders:

• Understand how culture is determined by how leaders act and get things done.
• Analyze how to drive the culture on their team.
• Practice leading with the heart to promote an inclusive and psychologically safe work environment.

Competencies developed:

• Leading Teams
• Energizing the Organization

Microcourses are exclusively available with a leadership development subscription.

Transformation is a strategic shift inside the organization. As leaders focus on the operational changes that need to happen, they can lose sight of the cultural transformation necessary to keep people engaged and energized over the long haul. In this course, leaders learn a framework for driving transformation through culture change.

Helps leaders:

• Understand the difference between transformation and change.
• Engage their team or partners in committing to a transformation (even amid resistance).
• Use a framework to lead and navigate transformation.

Competencies developed:

• Energizing the Organization
• Leading Change

This Impact Session is designed to develop leaders of leaders with focused skills, deep insights, and peer learning—in 2 hours or less.

Interested in delivering this course? Ask us about our facilitator certification options.

In every workplace interaction, how leaders respond can determine whether they're viewed as an irresistible leader who seeks to understand people and inspire positive outcomes. That means having a healthy level of emotional intelligence (EQ). Leaders can learn deep listening techniques and interaction skills to improve EQ and rally their teams toward extraordinary results. 

Helps leaders:

• Use deep listening to help them read and understand others' emotions and reactions.
• Adapt their words and behaviors to better respond to people during interactions.
• Leverage EQ in workplace situations in which demonstrating empathy and expressing vulnerability are key.
• Understand how their personality traits help or hinder their EQ skills.

Competencies developed:

• Emotional Intelligence Essentials

This Impact Session is designed to develop leaders of leaders with focused skills, deep insights, and peer learning—in 2 hours or less. Personalized with Leadership Personality Insights, this course integrates data from a comprehensive personality inventory to boost self-awareness and provide actionable next steps. This course is only available with a MultiLevel Subscription.

Stress, pressure, and other external factors can hijack your ability to successfully lead others with intention. You can counteract the impact of these factors by cultivating self-awareness of your feelings and how they affect your actions. In this course, mid-level leaders will learn strategies for managing their emotions and actions to have a positive impact.

Helps leaders:

• Cultivate self-awareness of their feelings and the consequences of their actions.
• Recognize the ways they can be hijacked and prevented from leading with intention.
• Adopt strategies to manage their emotions and actions for positive impact.

Competencies developed:

• Emotional Intelligence Essentials

This Impact Session is designed to develop leaders of leaders with focused skills, deep insights, and peer learning—in 2 hours or less. Personalized with Leadership Personality Insights, this course integrates data from a comprehensive personality inventory to boost self-awareness and provide actionable next steps. This course is only available with a MultiLevel Subscription.

Bias and assumptions in the workplace are often unavoidable, but mitigating their effects is the key to equity. For leaders, this means practicing behaviors to increase fairness in delegation and support individual growth with high-profile and high-impact work.

Helps leaders:

• Build awareness to common biases and personal tendencies related to delegation.
• Understand the importance of assigning tasks in a way that increases fairness and equal career growth.
• Introduce practical tools and behaviors that will help intentionally delegate and mitigate bias.
• Gain an understanding of the difference between high and low impact and visibility tasks.

Competencies developed:

• Creating an Inclusive Environment
• Delegation and Empowerment

Interested in delivering this course? Ask us about our facilitator certification options.

The wide range of experiences, work styles, and preferences in diverse teams frequently leads to new ideas and innovative breakthroughs. But diverse teams are also more susceptible to the effects of misunderstandings and biases. If left unchecked, they can escalate to unproductive conflict and cause damage to working relationships. Uncover the inclusive steps a leader can take to engage those involved in cultural conflicts in a participative process that promotes discovery and fair conflict resolution.

Helps leaders:

• Understand their role in resolving cultural conflict.
• Promote discovery of and challenge the mental barriers that block conflict from being resolved.​
• Identify inclusive steps they can take to guide fair resolution.

Competencies developed:

• Creating an Inclusive Environment
• Resolving Conflict

Have you ever struggled to get something done, because the people you need to propel an initiative forward all have their own priorities or concerns? Influencing others can be one of the most challenging—yet pervasive—aspects of leadership. When you’re able to make your case from the perspective of others, you’re more likely to reach a mutually beneficial outcome that moves stakeholders to support you or act on your behalf.

Helps leaders:

• Anticipate future influence opportunities.
• Identify a broad network of stakeholders that can help them accomplish future goals and objectives.
• Dig deeper to determine stakeholders' perspectives.
• understand how their personal tendencies impact the three phases of strategic influence.

Competencies developed:

• Influencing

This Impact Session is designed to develop leaders of leaders with focused skills, deep insights, and peer learning—in 2 hours or less. Personalized with Leadership Personality Insights, this course integrates data from a comprehensive personality inventory to boost self-awareness and provide actionable next steps. This course is only available with a MultiLevel Subscription.

Have you ever listened to a vision speech from a leader that left you feeling unmotivated and even confused? Don't be that leader! When conveying your own vision for the future, take the time first to craft a clear message and practice presenting it in a way that will inspire your audience to break the status quo.

Helps leaders:

• Understand the elements to include when communicating a vision in order to make it compelling.
• Know how to frame a vision in a way that energizes, inspires, and motivates.
• Receive feedback on their vision to enhance how it is communicated.

Competencies developed:

• Energizing the Organization

This Impact Session is designed to develop leaders of leaders with focused skills, deep insights, and peer learning—in 2 hours or less.

Interested in delivering this course? Ask us about our facilitator certification options.

Keeping up with the rapid advancement of technology can be difficult on a normal day. Leading others in this fast-paced digital era, let alone thriving, can seem impossible. Discover the drivers and methods that play into a leader's strengths while growing the skills that will distinguish them as a successful digital leader.

Helps leaders:

• Adopt the mindset of a digital pioneer who is comfortable with ambiguity, taking risks, and making unprecedented decisions.
• Face evolving technology with confidence instead of fear.
• Guide teams to stay positive in today's ever-changing digital environment.

Competencies developed:

• Business Savvy
• Entrepreneurship

This Impact Session is designed to develop leaders of leaders with focused skills, deep insights, and peer learning—in 2 hours or less.

Interested in delivering this course? Ask us about our facilitator certification options.

This course teaches leaders how to reduce barriers to communication and collaboration, foster an inclusive environment, and connect remote and in-office employees with each other to achieve results, regardless of when they work and where they work.

Helps leaders:

• Identify appropriate interaction skills and communication methods to communicate effectively with individuals and with the team.
• Demonstrate behaviors that build trusting relationships and faster inclusion with dispersed and diverse team members.
• Create visibility so that team members who work apart can focus on one another and their shared goals as well as the goals of the organization.
• Develop a team charter to establish clear goals, responsibilities, and processes so team members can work together effectively whether working remotely or in the workspace.

Competencies developed:

• Communication
• Creating a Culture of Trust
• Leading Teams

Interested in delivering this course? Ask us about our facilitator certification options.

Peer coaching is incredibly valuable to become a “learning organization” and helps your company become more agile and effective. Peer coaching facilitates networking, builds a community of coaches, and drives a culture of feedback. This course is designed for mid-level leaders.

Helps leaders:

• Prepare for a peer coaching initiative with the right skills and approaches.
• Understand key concepts of Interaction Essentials^SM and STAR method for feedback.
• Build authentic and active listening skills for peer coaching discussions.

Competencies developed:

• Coaching and Developing Others

This Impact Session is designed to develop leaders of leaders with focused skills, deep insights, and peer learning—in 2 hours or less.

Interested in delivering this course? Ask us about our facilitator certification options.

When different teams work to achieve the same organizational goals, conflict is inevitable. Discover how leaders can identify and address the root cause of a conflict before it impedes their team and others from performing at their best.

Helps leaders:

• Discover four root causes of organizational conflict that can negatively impact goals.
• Better understand the people who need to be involved in resolving a conflict.
• Adopt conflict resolution strategies that leverage their natural tendencies.
• Develop a plan that solves conflict at its source.

Competencies developed:

• Resolving Conflict

This Impact Session is designed to develop leaders of leaders with focused skills, deep insights, and peer learning—in 2 hours or less. Personalized with Leadership Personality Insights, this course integrates data from a comprehensive personality inventory to boost self-awareness and provide actionable next steps. This course is only available with a MultiLevel Subscription.

You know that a major change is coming to your organization, and you might be struggling with how to handle it. Or a major disruptive change has just occurred, and you’re dealing with the fallout. Layoffs, company restructuring, job role changes, return-to-office mandates, and other disruptions are causing major upheaval in organizations across the globe. Although these shifts might be necessary, employee understanding and trust take a major hit. While you might not be the one making these tough decisions, you are often the one who must implement them. This course will help you better understand and empathize with your employees and give you some key actions to sustain and repair lost trust during these disruptive changes. You’ll gain some new ideas for how to handle the trust crisis and successfully guide your team through these challenging times.  

Helps leaders:

• Better understand and empathize with employees.
• Apply key actions to sustain and repair lost trust during disruptive changes.
• Gain new ideas for how to handle the trust crisis and successfully guide teams through these challenging times.

Competencies developed:

• Emotional Intelligence  Essentials

Making tough decisions is a critical part of the job for leaders. But each leader is unique and brings with them personal tendencies that can either propel them forward or hold them back. Take a closer look at how who you are influences how you approach decision making. 

Helps leaders:

• Understand how personal tendencies impact the three phases of decision making.
• Identify the tendencies that help as well as hinder their approach to decision making.
• Plan an approach to leverage and manage their tendencies in an upcoming decision.

Competencies developed:

• Decision Making

This Impact Session is designed to develop leaders of leaders with focused skills, deep insights, and peer learning—in 2 hours or less. Personalized with Leadership Personality Insights, this course integrates data from a comprehensive personality inventory to boost self-awareness and provide actionable next steps. This course is only available with a MultiLevel Subscription.

This course builds leaders’ skills in handling chronic performance problems. They learn how to document and present a solid case for needed improvement and use effective interaction skills. Leaders identify the steps to take after the performance problem discussion to provide ongoing feedback and support, and determine if it is necessary to impose formal consequences.

Helps leaders:

• Effectively address poor performance in a firm, fair, and consistent manner.
• Minimize the impact of chronic performance problems on people, productivity, and profitability.
• Provide problem performers with a clear understanding of what they must do to improve and the consequences of failing to do so.
• Encourage people to take ownership of, and be accountable for, improving their work performance.

Competencies developed:

• Coaching
• Influencing

Interested in delivering this course? Ask us about our facilitator certification options.

Learn simple problem-solving steps to handle poor work habits on your team. Then, dive into realistic scenarios for practice. Expert coaches provide advice on how to make positive habits stick.

Helps individuals:

• Strengthen their approach to handling employees with poor work habits. 
• Avoid common pitfalls.
• Gain practical advice on how to problem-solve with employees to turn poor habits around.
• Prepare for their next challenge using the Work Habits Planner.

Competencies developed:

• Coaching
• Influencing

Microcourses are exclusively available with a leadership development subscription.

A healthy work environment is built on trust. Leaders who appropriately disclose feelings and share information are at the core of this trust. This course focuses on the ways to build an atmosphere of trust based on authenticity and transparency.

Helps leaders: 

• Build trust by creating an environment of authenticity and transparency.
• Strike a balance when sharing information or revealing their authentic self.
• Recognize how the brain reacts to lack of information and uncertainty in contrast to authenticity and transparency.

Competencies developed:

• Creating a Culture of Trust
• Building Self-Insight
• Emotional Intelligence Essentials
• Managing Relationships
• Influencing

Microcourses are exclusively available with a leadership development subscription.

Business savvy leaders use economic, financial, market, and industry insights to improve their own, their team’s, and their organization’s results. But few people are born with this ability. It’s the result of experience and knowledge—and you can build both.

Helps leaders:

• Recognize the importance of being business savvy.
• Understand basic business functions.
• Practice using a tool to identify, organize, and leverage business-related data.
• Get tips for building business savvy.

Competencies developed:

• Business Acumen

Microcourses are exclusively available with a leadership development subscription.

Learn how to manage customer interactions, raise customer satisfaction, and take the HEAT. 

• Be introduced to a model to help them respond to dissatisfied customers in a way that addresses needs and builds loyalty.
• Learn to diffuse situations so they can address the problem and stop the frustration from gaining momentum.

Competencies developed:

• Building Customer Relationships
• Customer Focus

Microcourses are exclusively available with a leadership development subscription.

Adversity, change, turbulence, and uncertainty can be part of any given day. While we successfully navigate most challenges, others require greater resilience—the ability to cope with stress and adversity. Resilience keeps us from feeling stuck. Key personality traits and skills can raise our resilience, and power us through even the most challenging times. 

Helps individuals:

• Learn how individual traits and skills affect resilience. 
• Discover methods to manage tendencies and strengthen skills.
• Consider which mindset obstacles and personal biases are interfering with resilience.
• Create a 60-day plan for boosting resilience.

Competencies developed:

• Building Partnerships
• Decision Making
• Driving Innovation

Microcourses are exclusively available with a leadership development subscription.

Strong business partnerships – both inside and outside the organization – help leaders to forge alliances. They help leaders accomplish goals that they couldn’t accomplish alone. This course guides leaders on how to identify, build, maintain, and evaluate partnerships.

Helps leaders:

• Discover what information is needed from a partner and who can provide it.
• Learn methods to initiate and build partnerships.
• Receive tips on how to ask for help.
• Learn how to provide partners with ongoing, mutual support.
• Get advice on how to monitor and evaluate partnerships over time.

Competencies developed:

• Building Networks
• Building Partnerships

Microcourses are exclusively available with a leadership development subscription.

Attracting and landing the best candidates is a competitive advantage for an organization. When interviewers establish a human connection, candidates have a more positive impression of the job and organization. To make that connection in a virtual setting, interviewers must be especially aware of their words and actions and make an extra effort to build rapport.

Helps individuals: 

• Understand how helping candidates feel at ease can land top job seekers and benefit the organization.
• Learn ways to create a welcoming virtual environment.
• Use interaction skills to build a human connection with candidates.

Competencies developed:

• Building Partnerships
• Earning Trust
• Selecting Talent

Microcourses are exclusively available with a leadership development subscription.

Although you can see how others' behavior affects trust in the organization, you might not recognize how your own behavior influences trust. Building trust is a gradual process, one interaction at a time. But it takes only a single action to break trust.

Helps individuals:

• Foster a work environment that encourages people to act with integrity.
• Create and protect a high-trust environment by setting an example.
• Reward others for demonstrating behaviors that cultivate trust.

Competencies developed:

• Creating a Culture of Trust
• Managing Relationships
• Emotional Intelligence Essentials

Microcourses are exclusively available with a leadership development subscription.

Successful, productive partnerships don't just happen. They require planning and ongoing maintenance. Having a well-thought-out partnership plan enables partners to communicate openly, relay important information, and identify and address areas that need improvement. This course focuses on the concepts of partnership and allyship as well as the strategies you can use to uplift your relationships at work.

Helps individuals:

• Recognize what constitutes a true partnership.
• Build mentorship and allyship relationships to empower and uplift others.
• Address challenges that can cause your partnerships to veer off course.
• Accomplish what you set out to do with your partners.
• Form lasting partnerships with people inside and outside the organization.

Competencies developed:

• Building Partnerships
• Managing Relationships
• Positive Approach

Microcourses are exclusively available with a leadership development subscription.

Leaders are introduced to the Identify, Engage, Advocate framework for inclusive action. Through a series of activities they learn the behaviors leader allies need to create an environment of psychological safety and an equitable workplace.

Helps leaders:

• Recognize the exclusionary behaviors happening around you and within your team and take action to counter them. 
• Develop everyday inclusive leadership habits using a memorable framework of three inclusive practices—Identify, Engage, and Advocate. 
• Model inclusive behaviors in a way that encourages your team members to embrace and practice these behaviors with others.  
• Build and nurture a psychologically safe environment where each person can participate freely, be themselves, and experience success. 

Competencies developed:

• Creating a Culture of Trust
• Creating an Inclusive Environment

Microcourses are exclusively available with a leadership development subscription.

This course introduces Trust Builders, actions leaders can take to build and sustain trusting relationships, as well as common Trust Breakers that can erode or quickly break trust. Applying these skills to build trusting relationships enables people to take risks, identify and solve problems, and collaborate to achieve business results.

Helps leaders:

• Recognize how trust in the workplace affects business results.
• Analyze their role in building and sustaining trust.
• Identify common workplace behaviors that can build, sustain, or break trust.
• Demonstrate behaviors that show they trust others, as well as give people the confidence to trust them.
• Use interaction skills to foster open communication, build and maintain trusting relationships, and repair damaged ones.

Competencies developed:

• Authenticity
• Creating a Culture of Trust
• Earning Trust

Interested in delivering this course? Ask us about our facilitator certification options.

Creating, maintaining, and retaining a high-performing workforce helps organizations remain competitive. This course focuses on the ways career coaching can develop employees by exploring the options and opportunities available to them.

Helps individuals:

• Recognize the importance of following the Key Principles to meet personal needs during a career conversation.
• Recognize the role of understanding goals, aspirations, and motivations in creating a career plan.
• Follow a career coaching conversation model to ensure effective career coaching.

Competencies developed:

• Coaching
• Developing Others
• Inspiring Others
• Emotional Intelligence Essentials

Microcourses are exclusively available with a leadership development subscription.

For critical talent to stay with an organization, they need ongoing career development opportunities. This course focuses on how leaders can connect with employees to help them explore their aspirations and plan concrete steps to achieve growth in their careers.

Helps leaders:

• Recognize the importance of helping individuals grow in their careers.
• Understand the role of conversations in connecting with people as they explore and develop in their career.
• Use questions to help people understand, explore, and act on their career aspirations and align them with business goals.

Competencies developed:

• Leading Change

Microcourses are exclusively available with a leadership development subscription.

Not all coaching situations are easy to navigate, especially when you’re a new leader. Read a challenging scenario and think about how you might handle the situation. Then, hear advice from a DDI coach who has been there about how to handle the challenge and avoid common mistakes.

Helps leaders:

• Think through a challenging coaching scenario.
• Get tips from a coach and how they would handle that situation.
• Learn how to avoid common first-time mistakes.
• See examples of how coaches plan for the coaching conversation.

Competencies developed:

• Coaching
• Coaching & Developing Others

Microcourses are exclusively available with a leadership development subscription.

Leaders of other managers develop multi-directional coaching skills and learn the proactive inquiry method for more effective interactions with their teams. This course is designed for mid- to senior-level leaders. 

Helps leaders:

• Clearly differentiate and seek higher-level coaching opportunities that provide significant payoff to the individual, team, and organization.
• Apply advanced skills to conduct more compelling, collaborative, and rewarding coaching discussions.
• Seek and offer feedback that people can accept and act on to ensure achievement of business goals.
• Monitor and measure the continuous improvement of coaching skills in themselves and those they coach.
• Build and sustain a coaching culture within their team.

Competencies developed:

• Coaching & Developing Others
• Coaching

Interested in delivering this course? Ask us about our facilitator certification options.

In this course, leaders recognize the benefits of a growth mindset, and the insight tool measures their general orientation to how they view other’s potential to grow. They learn and practice a practical approach to coaching in the moment, in any situation.

Helps leaders:

• Recognize and nurture the potential within others to grow and change.
• Build a coaching relationship based on trust.
• Guide, inspire, support, and empower in the moment.
• Ask questions, connect at a human level, and energize into action.

Competencies developed:

• Coaching
• Coaching & Developing Others

Interested in delivering this course? Ask us about our facilitator certification options.

You inspire, motivate, and influence team members every day to reach business goals. Learn three tips on making the most of your communications to maintain your consistent and authentic brand.

Helps leaders:

• Recognize how they communicate is as important as what they communicate.
• Adapt their communication style to connect more effectively.
• Craft communications to positively impact individuals, teams, organizations, and their own leadership brand.

Competencies developed:

• Building Partnerships
• Communication
• Emotional Intelligence Essentials
• Managing Relationships

Microcourses are exclusively available with a leadership development subscription.

Many conversations occur through email, conference call, team collaboration apps, instant messaging, or other digitally-enabled formats. We communicate with greater speed and efficiency than ever before, but it’s easy to be misunderstood, or for messages to have unintended, negative consequences. This course provides tips and tools to make sure virtual communications are clear and effective.

Helps leaders:

• Be reminded of the fundamental elements of communication.
• Evaluate their understanding of effective communications practices.  
• Discover methods for improving the clarity and receptivity of messages delivered virtually.
• Receive a wealth of actionable tips for improving communications across a variety of modalities (email, conference calls, etc.).

Competencies developed:

• Building Partnerships
• Communication
• Emotional Intelligence Essentials
• Managing Relationships

Microcourses are exclusively available with a leadership development subscription.

This foundational course provides individuals with a powerful set of interaction skills that enables them to communicate more effectively with colleagues and customers and, in the process, build trust, strengthen partnerships, and achieve desired results.

Helps individuals:

• Recognize the impact they can have on their success and the success of others by enhancing interpersonal relationships in the workplace.
• Relate to colleagues and customers in a way that meets their personal needs while also meeting the practical need of accomplishing objectives.
• Use a set of interaction process skills that enable them to conduct more successful discussions that achieve results.
• Use a technique for providing specific, meaningful feedback that helps people improve their performance and increase productivity.

Competencies developed:

• Building Customer Loyalty
• Communication
• Influencing

Interested in delivering this course? Ask us about our facilitator certification options.

This course highlights to leaders that engaging the “head”—the business outcome of the conversation—is just as critical as recognizing and addressing the “heart”—people’s feelings such as being respected or appreciated. Leaders will recognize the role of emotional intelligence in success as a leader as they develop foundational leadership skills that apply to the wide range of workplace situations they must handle.

Helps leaders:

• Conduct conversations that achieve the intended business goals.
• Communicate and respond in ways that meet the unique personal needs of team members and others.
• Recognize and react to emotions (their own and others’) present in work situations.
• Use a technique to provide meaningful, supportive feedback.

Competencies developed:

• Building Partnerships
• Communication
• Emotional Intelligence Essentials
• Managing Relationships

Interested in delivering this course? Ask us about our facilitator certification options.

Each of us has a role to play in creating an environment where our colleagues can thrive, not in spite of what makes them unique, but because of it. This course focuses on how you can mitigate the effects of unconscious bias and nurture the culture of inclusivity.

Helps individuals:

• Identify the impact of unconscious bias.
• Recognize the value of inclusion.
• Gain awareness of unconscious bias, disrupt it, and act in ways that ensure fairness.
• Apply the Key Principles to meet people's need to feel valued and respected.

Competencies developed:

• Creating an Inclusive Environment
• Emotional Intelligence Essentials

Microcourses are exclusively available with a leadership development subscription.

This course provides a new, uncomplicated approach to performance management. Instead of semiannual reviews driven by managers, this new process is about having regular, meaningful dialog. In these everyday conversations, leaders coach and develop, making the time they invest reap better performance and stronger relationships with their direct reports.

Helps leaders:

• Conduct everyday conversations that inspire their direct reports to achieve their personal best.
• Nurture workplace relationships and grow trust.
• Give feedback for improvement that’s more comfortable for themselves and their direct reports.
• Convey clear expectations for what their direct reports should be achieving and how.
• Champion a conversation-based approach to managing performance within their organization.

Competencies developed:

• Cultivating Networks & Partnerships
• Building Partnerships

Interested in delivering this course? Ask us about our facilitator certification options.

Having conversations can be difficult, and as a leader there are many to be had. Learning how to initiate conversations with courage and to speak with candor will inspire a leader's team to follow their example, opening the path to act courageously and have those difficult conversations. 

Helps leaders:

• Initiate difficult conversations with courage.
• Speak with candor.
• Inspire their team to follow their example.

Competencies developed:

• Communication
• Decision Making

Microcourses are exclusively available with a leadership development subscription.

Imagine a workplace culture where team members play to their strengths, help one another to be their best selves, and push forward awesome solutions. A coaching culture creates a safe space for these moments to blossom. In such a culture, learning can come from a variety of sources: peers, managers, direct reports, and external coaches. When everyone in a company can be a coach, everyone benefits.

Helps leaders:

• Evaluate the current coaching mindset of themselves in comparison with their work group.
• Discover actions they can take to foster a safe working environment.
• Receive actionable tips for modeling and promoting effective coaching behaviors.

Competencies developed:

• Coaching
• Coaching & Developing Others

Microcourses are exclusively available with a leadership development subscription.

This session moves past the numbers game of diverse representation to focus on leaning into and leveraging the unique abilities, perspectives, styles, and ideas of each person. Stereotypes and unconscious bias are explored as well as the differences in who we are, how we think, and what it means to an inclusive workplace. Three practices lay out a personalized path for identifying, engaging with, and advocating for individuals whose voices must and should be heard.

Helps leaders:

• Recognize biases and stereotypes that can affect workplace decisions. 
• Identify those who’ve been excluded and invite them to the table. 
• Engage everyone and encourage their voices and contributions. 
• Advocate for those with different perspectives and ignite their personal success.

Competencies developed:

• Creating an Inclusive Environment

Interested in delivering this course? Ask us about our facilitator certification options.

In this course, mid- to senior level leaders learn to evaluate their current network and take steps to close gaps. They identify personal and organizational barriers that hamper efforts to negotiate, collaborate, and communicate as they build partnerships.

Helps leaders:

• Navigate complexity in your role and accomplish critical business objectives by using strategic networking and partnership tools and skills.
• Advance your organization’s objectives; build effective networks and strong partnerships.
• Evaluate your active network to close gaps and enhance the network’s strategic value.
• Identify critical checkpoints to plan, execute, monitor, and maintain partnerships.

Competencies developed:

• Cultivating Networks & Partnerships
• Building Partnerships

Interested in delivering this course? Ask us about our facilitator certification options.

Digital technology and data are helping organizations transform into more responsive, nimble, and inclusive cultures. Information is abundant, yet leaders are making more and more decisions in the midst of uncertainty. To lead through transformation effectively, leaders must get the right information and form accurate insights.  Then, they can accelerate actions.  

Helps individuals:

• Learn about decision making in transformation-orientated organizational cultures. 
• Discover methods to effectively collect and analyze information.
• Learn how to propose, vet, and select alternative courses of action. 
• Prepare to confidently decide and accelerate action.

Competencies developed:

• Decision Making

Microcourses are exclusively available with a leadership development subscription.

During this two-hour session, participants take an in-depth look at what they value most, connect with their purpose as a leader, and craft a personal brand statement that embodies the impact they want to achieve in the workplace.​

Competencies developed:

• Authenticity
• Compelling Communication
• Influencing
• Inspiring Others

Interested in delivering this course? Ask us about our facilitator certification options.

This course sets out to help leaders shift their mindset about what they can delegate and feel more comfortable and confident doing so. Learners dig into their workload to identify tasks they’d never consider delegating. They use methods for matching people to tasks they’re both motivated and capable of doing. And, they practice the delegation conversation they’ll have to ensure success.

Helps leaders:

• Delegate work that they wouldn’t have before.​
• Identify tasks to delegate that engage, empower, and develop the team. ​
• Match a person’s capabilities and motivations to an appropriate task.​
• Share work that extends the right amount of ownership and decision-making authority. ​
• Establish clear boundaries, support,​ and follow-up with each delegation.

Competencies developed:

• Delegation & Empowerment
• Sharing Responsibility

Interested in delivering this course? Ask us about our facilitator certification options.

Some people on your team need development to meet minimum job requirements. Others need to prepare for future opportunities such as new job responsibilities, upcoming assignments, or a promotion. Address both types of development needs with some help from a Development Action Planner, a handy tool that both you and team members can use to plan a development effort.

Helps leaders:

• Assess development needs of their team members.
• Examine the ways team members can acquire knowledge, skills, or competencies.
• Recognize the importance of applying newly acquired competencies to job.
• Create a plan for development of team members.

Competencies developed:

• Coaching
• Developing Others
• Guiding Team Success

Microcourses are exclusively available with a leadership development subscription.

In this course, mid- to senior level leaders learn to define the current state of team development as well as the ideal future state, pinpointing team and individual strengths and growth needs. Also, identify and develop high potentials for future leadership roles, assess the impact and effectiveness of development efforts, and provide feedback.

Helps leaders:

• Identify their team’s development needs as they relate to achieving current and future business priorities.
• Describe the experienced leader’s role in developing direct reports.
• Recognize how to achieve the highest pay-off for their efforts in developing others.
• Use a three-phase process—Assess, Acquire, Apply—to help individuals identify strengths and growth areas, plan development strategies, and acquire and apply new or enhanced knowledge, skills, and experience.
• Measure and provide feedback on the effectiveness and impact of development efforts on the individual, team, and organization.

Competencies developed:

• Building Organizational Talent
• Building Talent

Interested in delivering this course? Ask us about our facilitator certification options.

In this course, learners are introduced to a practical process to guide their own and their direct reports’ development-planning efforts. The outcome is a meaningful development plan that supports the organization’s current and future business needs.

Helps leaders:

• Recognize the role of the leader and the team member in development planning and execution.
• Recognize the importance of development to the success of individuals, teams, and the organization.
• Use a three-step process—Assess–Acquire–Apply—to identify strengths and growth areas, plan development actions, and successfully implement development plans.
• Employ a set of best practices to overcome common development barriers and challenges.
• Measure the effectiveness of their development efforts so they know they are successful.

Competencies developed:

• Building Talent
• Continuous Learning
• Leveraging Feedback
• Personal Growth Orientation

Interested in delivering this course? Ask us about our facilitator certification options.

Understand how your coach qualities (motivations, style, and personal attributes) affect your ability to coach effectively. Everyone is different and it’s important to understand how to leverage your unique qualities.

Helps leaders:

• Discover how their coach qualities influence their coaching impact.
• Learn tips to make the most of their unique strengths and avoid risks.
• Prepare for their next coaching opportunity using new self-insights learned.

Competencies developed:

• Coaching

Microcourses are exclusively available with a leadership development subscription.

This course provides the skills and resources leaders need to accelerate the process of implementing change with their team members and to create an agile work environment where people are more open to change.

Helps leaders:

• Prepare to effectively communicate the business strategies and rationale that are driving the need for change.
• Utilize three actions to accelerate the implementation of workplace change.
• Recognize the nature of resistance and use a set of skills to uncover and respond to that resistance.
• Determine aspects of the change that can be controlled or influenced.
• Use essential interaction skills to conduct effective discussions that help your team members move closer to embracing change.

Competencies developed:

• Facilitating Change

Interested in delivering this course? Ask us about our facilitator certification options.

Achieving the goals of an organization requires the coordinated efforts of many people. Results are produced when priorities are set and tracked, and team members are committed to achieving results. This course focuses on the ways a business or an organization can drive for its desired results.

Helps individuals:

• Recognize the importance of the performance plan in achieving results.
• Align a personal or team performance plan effectively with the goals of the organization.
• Identify methods to track individual or team performance.

Competencies developed:

• Driving for Results
• Aligning Performance for Success
• Building Talent

Microcourses are exclusively available with a leadership development subscription.

This course for individual contributors focuses on their role in implementing change in the workplace. Participants discover their Change IQ, learn about the phases of change that many people experience, and are introduced to best practices that will enable them to tackle and overcome the new business challenges of today and tomorrow.

Helps individuals:

• Commit to and take ownership of change.
• Effectively recognize change, explore change, and overcome personal resistance to change.
• Minimize the negative impact on individuals, work groups, and the organization of not adapting to change.
• Demonstrate an embracing change mind-set that influences others to embrace workplace change.

Competencies developed:

• Adaptability

Interested in delivering this course? Ask us about our facilitator certification options.

Change is universal. However, it manifests itself in very different ways, depending on the situation, the environment, the people, and the timing. Understanding the recent past, the present, and the near future will prepare you to address important issues connected with a change. And it will surface the fears, concerns, challenges, and opportunities that you need to discuss and confront.

Helps individuals:

• Understand how people typically react when change occurs.
• Demonstrate an embracing change mind-set that will enable you to remain open to workplace change.
• Determine how you can influence changes when, at first glance, it appears you have no control.

Competencies developed:

• Positive Approach
• Stress Tolerance

Microcourses are exclusively available with a leadership development subscription.

Quiet quitting is the new hot topic; however, it’s not new in the workplace. Also known as employee disengagement, leaders will learn to recognize the causes and symptoms of quiet quitting and learn strategies to re-engage and prevent this from happening on their teams.

Helps leaders:

• Understand the meaning of quiet quitting and its causes.
• Recognize signs of quiet quitting.
• Examine purpose, respect, and growth opportunities to prevent quiet quitting.

Competencies developed:

• Building Organizational Talent
• Developing Others
• Energizing the Organization

Microcourses are exclusively available with a leadership development subscription.

This course provides leaders with a model to determine what drives each individual’s engagement, as well as methods for proactive engagement and talent retention. Participants learn how to conduct “engagement conversations” and “retention conversations.” They explore ways to offer recognition and create an engaging environment using no-cost “everyday engagers.”

Helps leaders:

• Engage individuals on a daily basis.
• Uncover and address what individuals need to be more satisfied and engaged at work.
• Inspire higher levels of engagement by acknowledging the value people bring to the organization and showing them that they matter.
• Increase the quality of conversations with people about their engagement and intent to stay.

Competencies developed:

• Inspiring Others

Interested in delivering this course? Ask us about our facilitator certification options.

The speed of work and ever-increasing demands on employees' talents and time can leave them burned out and, possibly, on their way out. Leaders can pivot to prevent team burnout, but they often won't know what to look for or how to address it before it escalates. 

Helps leaders:

• Learn the signs of burnout and where it's coming from.
• How to take action to protect their team.  

Competencies developed:

• Creating a Culture of Trust
• Inspiring Others

Microcourses are exclusively available with a leadership development subscription.

People need to feel satisfied with their jobs, but even a leader’s best intentions can’t guarantee that their team is truly engaged. If people feel disconnected, they might not perform at their best. Evaluating engagement efforts and demonstrating simple but powerful everyday actions will help to motivate and engage team members as well as leaders themselves.

Helps leaders:

• Understand why engagement is important.
• Recognize the leaders’ role in engagement, and the importance of self-engagement.
• Learn three aspects of engagement and how to enhance team satisfaction in these 3 areas, daily.

Competencies developed:

• Delegation & Empowerment
• Emotional Intelligence Essentials

Microcourses are exclusively available with a leadership development subscription.

In this course, leaders will learn the three key elements of executing strategy at the front line─Focus, Measurement, and Accountability. They learn how to focus on the few most critical priorities, to measure progress toward the accomplishment of these priorities, and to hold themselves and their team members accountable against the metrics. Participants will also explore best practices for accountability, such as determining and communicating accountability—including consequences. The Strategy Execution Tool helps leaders capture in one place their top priorities, progress and outcome measures, and those accountable for achieving the priorities. Using the three elements of execution ensures that leaders and their teams get the right things done, in spite of daily distractions.

Helps leaders:

• Communicate how priorities align with the organization's strategic goals.
• Focus their own and their team's time, attention, and energy on the highest priorities.
• Determine how to track progress and assess outcomes for each priority.
• Apply best practices to hold people accountable for the work assigned to them.

Competencies developed:

• Driving for Results
• Planning and Organizing

Interested in delivering this course? Ask us about our facilitator certification options.

During this two-hour session, participants explore the consequences of fear and failure and the impact a fixed versus growth mindset can have on their ability to take risks. They learn how to mitigate those risks by forming a safety net that enables them to jump into the unknown...and achieve extraordinary things!

Competencies developed:

• Continuous Learning
• Courage

Interested in delivering this course? Ask us about our facilitator certification options.

Building trusting and constructive working relationships is hard enough under the simplest of circumstances. But when partners come from diverse backgrounds and follow different cultural norms, an unpredictable layer of complexity and nuance comes into play. Leaders of such teams will be tested and triggered in unique ways. But with the right balance of leadership behaviors, they and their teams can thrive.

Helps leaders:

• Heighten awareness of common challenges and triggers that can derail leaders of multicultural teams from fostering valuable working relationships.
• Challenge their own assumptions and biases.
• Discover the right balance of leadership behaviors to effectively lead a multicultural team.

Competencies developed:

• Global Perspective

Microcourses are exclusively available with a leadership development subscription.

Change can be many things—energizing, confusing, exciting, daunting. One thing is for sure—the element of the unknown that can leave you feeling disoriented, even lost. When the situation seems out of your hands, you can make traction—and successfully move yourself and others through change—by identifying areas you can control as well as areas you can influence.

Helps leaders:

• Examine their own change situation, the reason it’s happening, and what it means for them.
• Identify areas of the change they can control, or at least influence.
• Explore ways they can take initiative to exert their influence over the change.
• Review tips for taking care of themselves and others during change.

Competencies developed:

• Facilitating Change
• Positive Approach

Microcourses are exclusively available with a leadership development subscription.

This course provides a practical approach, and tools and techniques, to help leaders and their teams think differently about how they work and to help them generate new ideas that add value to your organization and your customers. Leaders also learn what they can say and do to foster innovation with their teams.

Helps leaders:

• Help their teams contribute to business objectives when they:
  • Focus on innovation opportunities that will help their customers meet their objectives.
  • Build robust innovative ideas that consider many perspectives.
  • Learn and benefit from both success and failure.
  • Work together to advocate for the innovation and ensure that valuable new ideas are not lost.
• Enhance their contributions as a leader by fostering innovation with their team.

Competencies developed:

• Driving Innovation
• Innovation

Interested in delivering this course? Ask us about our facilitator certification options.

Transitioning from being an individual contributor to a leader can be exhilarating, overwhelming, and intimidating all at once. Many leaders confront some common challenges while establishing themselves as a leader. This course focuses on how you can set out on your leadership journey with credibility and confidence.

Helps individuals:

• Accelerate their transition into their new role as a leader.
• Focus their time and efforts on high-priority tasks and activities.
• Effectively lead their team to contribute to organizational goals and objectives.

Competencies developed:

• Leadership Disposition
• Leveraging Feedback
• Guiding Team Success
• Coaching
• Inspiring Others

Microcourses are exclusively available with a leadership development subscription.

Feedback is important tool for inspiring people and creating positive change. But delivering feedback for improvement can be a challenging—and sometimes even intimidating—task for leaders. How can you provide meaningful feedback that leads to real behavior change? 

Helps leaders:

• Explain the role of neuroscience in the challenging task of delivering feedback for improvement.
• Identify the common mistakes that leaders usually make while delivering feedback.
• Use the STAR/AR model for delivering effective feedback.

Competencies developed:

• Coaching

Microcourses are exclusively available with a leadership development subscription.

Do you know that giving feedback is a good idea, but don’t quite manage it in a way your team is happy with? Feedback is essential for improving individual and team performance. But giving and receiving feedback can be a challenging process for both leaders and employees.

Helps leaders:

• Appreciate the importance of positive feedback in the workplace.
• Recognize the impact of positive feedback on the brain.
• Use the STAR model to give positive feedback.
• Avoid the barriers that come in the way of giving positive feedback.

Competencies developed:

• Coaching

Microcourses are exclusively available with a leadership development subscription.

Some of the most difficult interactions are with employees who suddenly become emotional. Participants learn about the neuroscience behind emotions and three common approaches that make negative feelings worse. They’ll also learn about how to use empathy to help an upset employee return to a calm, productive state.

Helps leaders:

• Understand the neuroscience of handling the emotional response.
• Identify three approaches that make responding to emotion and upset worse.
• Use the number-one skill to effectively handle and defuse emotion.

Competencies developed:

• Coaching
• Courage
• Emotional Intelligence Essentials

Microcourses are exclusively available with a leadership development subscription.

In this course, individual performers learn how to effectively deliver both positive and developmental feedback. They also learn how to be receptive to feedback and to listen to accurately understand the speaker’s intended message. In the workplace, these skills help them to optimize and sustain their own and their coworkers’ performance.

Helps individuals:

• Support colleagues’ job performance, growth, and development.
• Build authentic, trusting relationships with colleagues.
• More wisely choose opportunities to give and seek feedback.
• Handle, reduce, or eliminate defensiveness or negative emotions that can occur in a feedback discussion.
• Help create a culture of teamwork and performance.

Competencies developed:

• Coaching & Developing Others
• Communication
• Leveraging Feedback

Interested in delivering this course? Ask us about our facilitator certification options.

Being a human-centered leader involves meeting the personal and practical needs of team members. Learn how you can be a human-centered leader in your organization.

Helps leaders:

• Ensure team members' practical and personal needs are met.
• Support team members' needs.
• Model Human-Centered Leadership.

Competencies developed:

• Emotional Intelligence Essentials
• Communication

Microcourses are exclusively available with a leadership development subscription.

In order to commit to becoming a more inclusive leader, they must first personally understand the problem of exclusion. Leaders experience an immersive simulation, either in VR or a computer-based format, to experience firsthand what it's like to be excluded. Following the simulation, leaders engage in a candid and open discussion where they share personal experiences with inclusion and exclusion. With a shared understanding of the problem and why it's important, leaders learn more about what a culture of inclusion looks like, why it's important, and what they can do to help create one.

Helps leaders:

• Experience firsthand what it feels like to be excluded at work through an immersive simulation.
• Recognize the impact an inclusive workplace can have on an organization’s ability to achieve goals.
• Embrace the role of a leader in creating an inclusive work environment.
• Increase commitment to model and support behaviors that create a more inclusive workplace.

Competencies developed:

• Creating an Inclusive Environment

As a leader, you want your coaching to help others become their very best, authentic selves. When your coaching is inclusive, it's more likely that your team members will achieve their full potentials and that your team will thrive as a result.

Helps leaders:

• Ask questions to learn and understand the unique identities and experiences of the people they coach, as well as involve people in their own thinking and problem solving.
• Connect with others by listening and empathizing to what the other person has to say and also opening up and authentically sharing their own thoughts and experiences.
• Energize people into action by building the person's ownership of their work and igniting their confidence.

Competencies developed:

• Coaching
• Coaching & Developing Others
• Creating an Inclusive Environment

Everyone attends meetings, and people at all levels are likely to lead meetings too. Meetings have a significant impact on an organization’s culture. So a good place to start building an inclusive, equitable, and diverse organizational culture is with the ubiquitous meeting. This course builds awareness of common behaviors that can make people feel excluded in meetings and introduces practices to apply as a meeting leader to help ensure everyone is heard, valued, and set up for success.

Helps leaders:

• Understand the benefits of meetings that provide psychological safety.
• Recognize threats to psychological safety.
• Apply best practices for including participants.
• Become intentional about practical, inclusive meeting behaviors.

Competencies developed:

• Creating an Inclusive Environment

Diversity, equity, and inclusion enable organizations to innovate better, make smarter decisions, retain talent, and achieve greater performance. Three inclusive practices give leaders a framework for taking action when exclusion happens and build and nurture an inclusive culture for their team. Five interaction skills give leaders a voice they can use to conduct everyday inclusive conversations.

Helps leaders:

• Recognize the exclusionary behaviors happening around you and within your team and take action to counter them. 
• Develop everyday inclusive leadership habits using a memorable framework of three inclusive practices—Identify, Engage, and Advocate.
• Model inclusive behaviors in a way that encourages your team members to embrace and practice these behaviors with others.
• Build and nurture a psychologically safe environment where each person can participate freely, be themselves, and experience success.

Competencies developed:

• Creating an Inclusive Environment

During this two-hour session, participants learn how to be bold and ask for the next step in their career. They identify their stakeholders, learn how to craft a strategy, package their idea, and gain commitment from others. 

Competencies developed:

• Courage
• Decision Making
• Influencing

Interested in delivering this course? Ask us about our facilitator certification options.

In today's ever-evolving organizations, leaders need to get things done through people who don't report to them and, in some cases, even outrank them. Welcome to the new age of influence, where, to be effective, you must know the techniques that will help you earn people's commitment to make things happen.

Helps individuals:

• Capture people's attention, change their perspective, and make things happen.
• Clearly link ideas, suggestions, and recommendations to changes that will have a positive impact on individual, team, and organizational performance.
• Express themselves with enthusiasm and conviction.
• Understand people's motivations, needs, and concerns, and gain their commitment.

Competencies developed:

• Influencing

Microcourses are exclusively available with a leadership development subscription.

In this course, mid- to senior level leaders learn how to create an influence strategy that clearly links their ideas and recommendations to changes that will have a positive impact on individual, team, and organizational performance.

Helps leaders:

• Identify and assess influence opportunities and choose strategies to achieve business results.
• Evaluate their business network and build supportive and reciprocal long-term working relationships at all levels of the organization.
• Leverage their personal power to move people to take action on those ideas, opportunities, and recommendations that will have the greatest impact on organizational priorities.
• Use techniques that allow them to engage people both emotionally and rationally.
• Assess the people they need to influence—understanding their motivations, needs, and concerns—so they can change or reinforce their perceptions and gain their commitment.
• Capture people’s attention and make things happen.

Competencies developed:

• Influencing
• Strategic Influence

Interested in delivering this course? Ask us about our facilitator certification options.

The Interaction Essentials are powerful skills for having meaningful and productive conversations with others. But there are times when we miss opportunities to use these skills or even misapply them. Participants challenge themselves to determine how these skills are used in four scenarios.

Helps individuals:

• Identify Key Principles used in a short conversation segment.
• Identify Interaction Guidelines used in a short conversation segment.

Competencies developed:

• Building Partnerships
• Communication
• Emotional Intelligence Essentials
• Managing Relationships

Microcourses are exclusively available with a leadership development subscription.

With DDI's Leaders as Allies session, you can create a more equitable and gender-diverse workplace. This onsite or virtual session empowers bosses and colleagues to be allies to women. It uniquely focuses on what allies can do to champion women versus what they cannot do.

Executives are also in a unique and powerful position to make substantial advancements with gender equality within their organization. The Executives as Allies Session includes all foundational content covered in the standard Leaders as Allies course, with activities and content leveled-up to accommodate an audience of top-level leaders. After surfacing top organizational barriers to women in leadership, participants define actions to address and overcome the identified challenges. Participants then establish lead and lag measures to monitor progress toward a more gender diverse leadership pool. Opportunities for ongoing post-session dialogue and consulting are also available.

Competencies developed:

• Building Networks
• Building Partnerships

Interested in delivering this course? Ask us about our facilitator certification options.

The hybrid workplace is the hottest trend all over the world right now, and by all indications, it is here to stay. Employees are demanding flexible work. And if they don’t get it, they’re ready to walk out the door. This course focuses on the skills to effectively lead hybrid teams.

Helps leaders:

• Deal with the challenges and pitfalls related to leading a hybrid team.
• Build the five key leadership skills to succeed in the hybrid workplace.
• Engage hybrid teams and deliver results.

Competencies developed:

• Leading Teams
• Creating a Culture of Trust
• Emotional Intelligence Essentials

Microcourses are exclusively available with a leadership development subscription.

With this course, you can eliminate bad meetings (voted the #1 "time-killer" in organizations!) and make meetings more productive and inclusive. Leaders embark on an activity-filled exploration of techniques to drive intentionality, create impactful agendas, and encourage participation. Leaders will practice stewardship with a meeting makeover to make the best use of everyone’s time.

Helps leaders make meetings matter by:

• Mixing up their meeting approach with techniques that add variety and engagement.
• Designing quality meetings with intentionality and purpose.
• Preparing meaningful, impactful agendas.
• Turning “attendees” into motivated “participators.”
• Becoming a steward of others’ time. 

Competencies developed:

• Communication
• Driving for Results
• Planning and Organizing

Interested in delivering this course? Ask us about our facilitator certification options.

Times of significant stress and crisis are times when our leadership behaviors and actions may not always align with our intentions or our priorities. Leaders often know what to do, but act in ways that are very different. Learn how to manage the impact of personal tendencies and derailers on leadership brand and behaviors in times of stress and crisis.

Helps leaders: 

• Understand the importance of their leadership brand and behaviors in times of crisis.
• Identify the personal tendencies and derailing tendencies that might influence their behavior under pressure.
• Develop a plan to manage the impact of personal tendencies and fulfill their leadership brand.

Competencies developed:

• Building Self-Insight
• Executive Presence

In Leading Self, learners gain insight about their personal values, their emotions and how they manage them, and the natural talents they bring to the workplace. Through self-insight tools, engaging activities, and compelling video, learners expand their understanding of themselves so they can heighten their impact at work.

Helps individuals:

• Increase internal self-awareness by identifying values, emotions, and talents.
• Define personal code of values.
• Identify emotional triggers and learn tactics to manage response.
• Identify leadership talents to leverage for greater positive impact.

Competencies developed:

• Building Self-Insight
• Emotional Intelligence Essentials

Interested in delivering this course? Ask us about our facilitator certification options.

Imagine leading team members whom you’ve never or rarely met in person and who might never have met one another. Do they feel isolated, confused, or insecure? Do you? Even with the challenges of working remotely, you can enable your team to achieve optimal performance.

Helps leaders:

• Recognize challenges of leading virtual teams.
• Learn about six factors that indicate a team’s performance level.
• Observe signs that a factor needs to be strengthened.
• Plan to strengthen a factor on their virtual team.

Competencies developed:

• Guiding Team Success 
• Creating a Culture of Trust 

Microcourses are exclusively available with a leadership development subscription.

All teams face challenges. Whether an agile leader, project leader, formal or informal leader - the team leader’s role is to identify them and guide the team in addressing them. In this course, learners become aware of teams’ practical and personal needs and are introduced to six factors by which they can evaluate a team’s level of performance. Learners experience an immersive, interactive exercise in which they diagnose problems of several teams in a fictitious organization and recommend steps the teams’ leaders can take to move toward optimal team performance. Learners apply this new understanding to their workplace teams and leave the session with a plan for moving forward toward optimal team performance.

Helps individuals:

• Identify team issues that have an adverse impact on productivity.
• Diagnose team dynamics and the effect on team and business results.
• Recognize their role in building and sustaining a high-performing team culture.
• Apply best practices to help teams overcome challenges.
• Leverage what they learn for use with their own team.

Competencies developed:

• Guiding Team Success
• Leading Teams

Interested in delivering this course? Ask us about our facilitator certification options.

In today’s global economy, virtual meetings are more frequent than ever. Whether you need to find an alternative for a face-to-face meeting or you must regularly communicate with distributed or remote employees, leading your meetings effectively – using process and personal techniques – is critical for team collaboration and decision making. 

Helps individuals:

• Learn more about virtual meeting pitfalls. 
• Evaluate individual process and personal orientations.  
• Discover methods for improving meeting productivity and audience engagement.

Competencies developed:

• Communication
• Driving for Results
• Planning and Organizing

Microcourses are exclusively available with a leadership development subscription.

This online course teaches leaders how to overcome the challenges of time and distance to work as a cohesive team focused on achieving results.

Helps leaders:

• Build community among virtual team members.
• Communicate more effectively in a virtual environment.
• Enhance trust among members separated by time and/or distance.
• Focus their team by keeping team members and their goals visible and in sight.

Competencies developed:

• Driving for Results
• Planning and Organizing

Interested in delivering this course? Ask us about our facilitator certification options.

When team members have skill and experience, they're likely to produce acceptable results. In today's business environment, however, teams often are under pressure to produce more than just acceptable results. As the leader, you can proactively create conditions that allow your team to reach peak performance quickly and without undue strain on any individuals.

Helps leaders:

• Fulfill their role as a leader of guiding their team to reach high performance.
• Focus their team's efforts on high-priority actions that are aligned to organization goals and strategies.
• Create an environment where team members strive harder to realize the team's potential

Competencies developed:

• Guiding Team Success
• Creating a Culture of Trust

Microcourses are exclusively available with a leadership development subscription.

Knowing what to delegate and when can be a challenge, particularly with new leaders. How can leaders become more comfortable with the shift from ‘doing’ to ‘letting go'?

Helps leaders:

• Overcome their hesitation to delegate by exploring the benefits of letting go.
• Determine the best ways to allocate work to promote growth and achieve key business results.
• Give team members more responsibility for and more authority over tasks they've delegated to them.

Competencies developed:

• Delegation and Empowerment
• Building Talent

Microcourses are exclusively available with a leadership development subscription.

Do you value the unique qualities you and your coworkers bring to the workplace? Did you know that people expressing their differences actually enhances an organization's growth? Valuing differences is the right thing to do from both an interpersonal and a business perspective. By leveraging diverse styles, abilities, and motivations (SAMs), you encourage creative solutions and unique approaches that enable your organization to achieve improved results.

Helps individuals:

• Determine their own styles, abilities, and motivations.
• Work more collaboratively and productively with people who have a variety of styles, abilities, and motivations.
• Use Key Principles to support differences and encourage others to share their unique contributions.

Competencies developed:

• Creating a Culture of Trust
• Creating an Inclusive Environment

Microcourses are exclusively available with a leadership development subscription.

Making decisions in today’s business environment allows little time to think about an opportunity when it presents itself. Decisions must be made quickly, or the opportunities can disappear while you’re still thinking. But making rapid decisions is not about being hurried or thoughtless. It comes from having methods in place that help you handle decisions effectively.

Helps leaders:

• Make quality decisions even when pressed for time.
• Cut through ambiguity and complexity to identify the best decision in the time available.
• Rely on experience, good judgment, and leadership intuition to make decisions.
• Make speedy decisions they can adjust or reverse later, if necessary.

Competencies developed:

• Operational Decision Making

Microcourses are exclusively available with a leadership development subscription.

In this course designed for mid- to senior leaders, leaders learn the ability to drive change by understanding the importance of stakeholders, multiple viewpoints, communication, and buy-in.

Helps leaders:

• Develop their ability to drive change by understanding the importance of involving stakeholders, dealing with resistance, communicating, and building buy-in.
• Improve their understanding and ability to leverage insights from the Change Style Indicator^® (CSI).
• Enhance their skills in leading and motivating others through organizational change initiatives.

Competencies developed:

• Leading Change
• Facilitating Change

Interested in delivering this course? Ask us about our facilitator certification options.

Using an engaging simulation, this course teaches a logical decision-making process that addresses the critical elements that result in high-quality business decisions. Participants will develop the skills and confidence to generate options and compare them to important decision criteria, and to select the best course of action. Utilizing this process will also help individuals avoid the pitfalls that often undermine high-quality decision making.

Helps individuals:

• Make business decisions more effectively and confidently.
• Avoid obstacles to objective analysis and judgments.
• Involve the right people at the right time in the decision-making process.
• Gain the help and support needed to make high-quality decisions and to implement them.

Competencies developed:

• Decision Making

Interested in delivering this course? Ask us about our facilitator certification options.

As a leader, it’s important to understand that workplace bullying goes far beyond aggressive behavior. There are psychological power imbalances that cause bullying behaviors to manifest and wreak havoc in the workplace. For this reason, it is important to enact a zero tolerance policy for bullying by encouraging an inclusive work environment.

Helps leaders:

• Know what workplace bullying is and how to promote an inclusive work environment.
• Understand how to cultivate zero tolerance for workplace bullying.

Competencies developed:

• Creating a Culture of Trust
• Emotional Intelligence Essentials
• Resolving Conflict

Microcourses are exclusively available with a leadership development subscription.

There are currently five generations in the workplace—the most ever. Longevity trends indicate this will remain the case, with half of children under age 13 predicted to live to 104. Experts agree that people will both need and want to work longer than the traditional retirement age. How do you ensure everyone’s needs are met, regardless of age?

Helps leaders:

• Challenge common assumptions about how people are based on their generation.
• Highlight real, data-based obstacles that affect multigenerational teams.
• Provide actionable tips/best practices for managing an age diverse team.

Competencies developed:

• Creating an Inclusive Environment

Microcourses are exclusively available with a leadership development subscription.

Risk taking is necessary for a business or organization to grow and realize its full potential. Managing the risks that can have a negative impact ensures the stability and continued growth of the organization. This course focuses on elements of risk management and the practices used to build an effective risk culture.

Helps individuals:

• Recognize the importance of managing risks effectively.
• Collaborate and share information to manage risks.
• Use best practices to build a powerful risk culture.

Competencies developed:

• Entrepreneurship
• Monitoring Information

Microcourses are exclusively available with a leadership development subscription.

In this course, mid to senior level leaders learn a decision-making discipline that will help them manage various dynamics and overcome the forces both within themselves and across their organization that can compromise their decision-making ability.

Helps leaders:

• Recognize the presence of complex dynamics that can negatively impact the ability to make objective, informed business decisions.
• Identify specific decision-making biases to which the organization and leaders are most susceptible.
• Apply a decision-making discipline to manage these biases and other decision dynamics.
• Apply this same discipline to diagnose past decisions and coach others in making decisions.

Competencies developed:

• Operational Decision Making
• Decision Making

Interested in delivering this course? Ask us about our facilitator certification options.

In this course, mid- to senior level leaders assess their own emotional intelligence (EQ) and learn to prevent the emotional hijacking that can interfere with personal intentions and organizational outcomes.

Helps leaders:

• Realize how EQ affects business results.
• Understand how emotional hijacking interferes with values and outcomes.
• Recognize the five elements of EQ and learn skills to strengthen each one.
• Analyze their own EQ and the impact of their skill level on those around them.
• Identify their emotional triggers and apply techniques so they can respond effectively rather than react inappropriately.

Competencies developed:

• Earning Trust
• Emotional Intelligence Essentials

Interested in delivering this course? Ask us about our facilitator certification options.

Interactions have a significant impact on the performance and productivity of people and organizations. To make this impact a positive one, executives can consistently apply essential interaction skills, leverage the strengths of their leadership interaction style, and employ an emotional intelligence approach to improve the quality of each interaction, meeting, and discussion they conduct.

Helps senior leaders:

• Recognize the relationship between the quality of interactions and the job satisfaction, productivity, and well-being of leaders and teams. 
• Review seven interaction mistakes to avoid that commonly occur at the executive level. 
• Examine how to balance personal and practical needs despite a tendency to focus on the practical. 
• Review essential interaction skills that provide a framework for effective discussions. 
• Explore the role emotional intelligence plays in understanding their approach to an interaction. 
• Identify their dominant leadership interaction style and how to leverage the strengths and manage the potential risks of that style.

Competencies developed:

• Compelling Communication
• Communication

Microcourses are exclusively available with a leadership development subscription.

You may have wondered what power skills are and how they relate to your leadership. “Power skills” is a new term to describe interpersonal or soft skills—the human skills that help you really connect with your team members. There are many ways to enhance your leadership by exercising power skills.

Helps leaders:

• Understand the meaning of power skills and how leaders can support their team while using them.
• Understand how to lead teams with empathy.
• Understand how to lead teams with empowerment.
• Recognize how to lead from curiosity.
• Recognize talent risk within a power skills economy.

Competencies developed:

• Building Teams
• Delegation and Empowerment
• Emotional Intelligence Essentials

In this course, individual performers learn how to recognize the warning signs of conflict and take action to prevent situations from escalating or to work out the conflict if it does escalate. This allows them to mitigate any negative impact, thus reducing the cost of conflict and improving business results.

Helps individuals:

• Reduce the cost of conflict to them and their organization.
• Minimize or prevent conflict by promoting a culture of trust, mutual respect, and collaboration.
• Make appropriate choices, both in words and actions, to direct situations away from possible damage and toward the discovery of new ideas and solutions.
• Remove roadblocks to proactively taking action when the warning signs of conflict occur.
• Successfully plan and conduct conflict resolution discussions.

Competencies developed:

• Resolving Conflict

Interested in delivering this course? Ask us about our facilitator certification options.

This course will help learners increase personal and team value by teaching them to cultivate a network of associates they can contact for information, advice, and coaching. Learners identify what information and expertise they need, identify who can provide it, practice asking for help, and then learn techniques for maintaining strong working relationships.

Helps individuals:

• Apply a process for developing, expanding, and maintaining a business network.
• Recognize the benefits of networking for themselves, their work group, and organization.
• Use a set of flexible interaction skills to secure the help and involvement of network contacts and maintain strong working relationships.
• Identify opportunities to reshape and expand their network to meet new needs.
• Plan their approach to following through on networking opportunities.

Competencies developed:

• Building Networks
• Building Partnerships
• Communication

Interested in delivering this course? Ask us about our facilitator certification options.

Are you ready for a change in your role, but not sure how to know if a particular position will be right for you? Or maybe you know exactly what you want but don’t know how to land the job. This course will help participants think through goals and motivations, and then gather robust examples of strengths based on experience. They’ll also get tips for navigating the interview, from starting the conversation in a positive manner, to providing complete examples of skills and abilities, to closing in a way that conveys interest in the position.

Helps individuals:

• Identify strengths and gaps in knowledge, skills, experience, and motivations.
• Decide whether they’re a good match for a job and an organization and whether the job and organization are right for them.
• Prepare behavioral examples for use in an interview that demonstrate how they’ve effectively used their skills in the past.
• Anticipate and be prepared to face a variety of interview challenges.

Competencies developed:

• Continuous Learning

Microcourses are exclusively available with a leadership development subscription.

Workplace burnout is much more than bad stress, and the symptoms are much greater. The external and internal factors that cause burnout are unique to each person. Leaders learn what factors can trigger personal burnout, how to protect themselves, and techniques for recovering if they’re already headed there. 

Helps leaders:

• Discover what workplace burnout is and the symptoms it manifests.
• Conduct a personal inventory to self-diagnose possible burnout within themselves.
• Explore external and internal factors that can trigger their own journey into burnout.
• Review interventions for heading off burnout as well as individual techniques for recovery.

Competencies developed:

• Stress Tolerance
• Adaptability
• Energy
• Positive Approach

Microcourses are exclusively available with a leadership development subscription.

Attracting, hiring, and retaining the best and diverse talent is a key challenge organizations face today. An inefficient or subjective hiring process can be one of the reasons. This course focuses on the panel interviewing technique which can reduce the risk of making a biased hiring decision by gaining perspective from more than one person.

Helps individuals:

• Identify the advantages of a panel interview.
• Recognize the common risks and pitfalls involved in a panel interview.
• Conduct an efficient panel interview that will have a positive impact on the candidate.

Competencies developed:

• Selecting Talent

Microcourses are exclusively available with a leadership development subscription.

Peer coaching is anchored on meaningful and productive conversations. Give your mid-level leaders powerful skills to create a solid foundation for successful peer coaching.

Helps leaders:

• Develop powerful skills to have meaningful and productive conversations.
• Build authentic and active listening skills.
• Learn the Interaction Essentials^SM and STAR method for feedback.

Competencies developed:

• Coaching
• Developing Others

Microcourses are exclusively available with a leadership development subscription.

Difficult conversations are usually something we want to avoid, mostly because of the negative feelings associated with them. How do you adapt your approach to be more effective and stay focused on a harmonious solution? Within this course, participants will discover techniques and tools to navigate these conversations.

Helps leaders: 

• Identify pitfalls when having difficult conversations.
• Understand your personal approach and how to adapt it to be more effective.

Competencies developed:

• Coaching
• Coaching & Developing Others
• Courage
• Initiating Action

Microcourses are exclusively available with a leadership development subscription.

There's one motto almost everyone can relate to: "Make it fast and make it good." In today's competitive marketplace, people are pressed to achieve higher quality, faster results, and lower costs. But balancing these requirements can be difficult. Pay too much attention to quality, and time and costs can swell. Focus too much on speed, and quality might drop. Misdirect your focus, and these demands can start to hamper your productivity in a big way.

Helps individuals:

• Recognize challenges to productivity. 
• Gain tips for prioritizing work, leveraging resources, and staying focused on results. 
• Test their ability to stay productive. ​

Competencies developed:

• Planning and Organizing

Microcourses are exclusively available with a leadership development subscription.

When it comes to networking, quantity does not always equal quality. Today’s fast-paced and complex business landscape necessitates that leaders be deliberate and strategic in how they invest their networking energy to get the highest returns.

Helps leaders:

• Discover the three types of connections essential to cultivating a valuable network.
• Follow a three-step process for building and maintaining a strategic network that meets their needs and future goals.
• Learn how to be a reciprocal network leader and bring equal value to their network connections.

Competencies developed:

• Cultivating Networks and Partnerships
• Building Networks

Microcourses are exclusively available with a leadership development subscription.

During this two-hour session, participants explore women and confidence, quieting the inner critic, and conquering self-doubt to advance their career path. They also immerse themselves in a challenging, real-life scenario in which they identify specific tactics for leaning in to confidence.

Competencies developed:

• Compelling Communication
• Courage
• Positive Approach

Interested in delivering this course? Ask us about our facilitator certification options.

This course, designed for managers of leaders participating in an Interaction Management^® program, presents research managers can’t ignore...they can make or break the training initiative. Managers walk away with the skills and resources they need to support their leaders before, during, and after training, so that your organization realizes a return on their investment in leadership development.

Helps leaders:

• Support individuals before, during, and after they participate in training events or activities.
• Share accountability with frontline leaders for identifying opportunities to apply newly learned skills in the workplace.
• Champion the value and benefits of using interaction skills in everyday conversations.
• Provide as well as promote the use of specific, balanced, and timely feedback.

Competencies developed:

• Coaching
• Coaching & Developing Others

Interested in delivering this course? Ask us about our facilitator certification options.

This course teaches leaders how to recognize the signs of escalating conflict and take appropriate action to minimize damage. Leaders are introduced to two resolution tactics—coach and mediate—and practice using the Interaction Essentials as they coach team members to resolve a conflict.

Helps leaders:

• Reduce workplace conflict’s damaging effects on individuals, groups, and the organization.
• Effectively address workplace conflict and enhance productivity, efficiency, and morale.
• Help others take responsibility for resolving their own conflicts.
• Promote a culture of trust, respect, and inclusion in your work group.
• Build an innovative and collaborative work environment.

Competencies developed:

• Resolving Conflict

Interested in delivering this course? Ask us about our facilitator certification options.

The differences people bring to the workplace can promote remarkable creativity, innovation, and solutions. However, those same differences can lead to a lack of agreement (discord) and, if left unresolved, to a full-blown argument (dispute). You can feel the effects of conflict on yourself as well as those around you—tension, stress, lower morale. If the situation continues, it can damage relationships, productivity, quality, and service.

Helps individuals:

• Use the Interaction Guidelines to uncover the causes of a conflict and develop a solution that everyone can support.
• Use the Key Principles to show that they value the other person's ideas, build trust, and encourage the person toward resolution.

Competencies developed:

• Emotional Intelligence Essentials
• Resolving Conflict

Microcourses are exclusively available with a leadership development subscription.

One of the biggest risks organizations face is losing top-performing employees and competing for them in a tight labor market. Leaders have a direct role in influencing the common drivers of employee satisfaction. This course focuses on how leaders can retain talented and motivated employees who can contribute to the organization's overall success.

Helps leaders:

• Identify the impact of employee turnover on the organization.
• Recognize the leader's critical role in retaining organizational talent.
• Identify the drivers that have the strongest effect on a person's desire to stay in or leave a position.
• Identify and address sources of employee dissatisfaction.
• Recognize strategies to address retention issues.

Competencies developed:

• Building Organizational Talent

Microcourses are exclusively available with a leadership development subscription.

This course will show the positive effect of shifting the traditional role of planner and evaluator from the leader, to a shared responsibility between leader and employee. This shift builds employee ownership, and allows the leader to focus on coaching and developing throughout the performance cycle. Leaders will experience how to use effective SMART goals to help them and their employees track progress and fairly evaluate outcomes. A well-written performance plan is also a powerful tool for leaders to use when determining where to focus their development and coaching discussions with their employees.

Helps leaders:

• Ensure direct reports take a more active role in managing their performance.
• Manage performance on an ongoing basis while working within the organization’s time parameters for goal setting and performance reviews.
• Provide the ongoing coaching and feedback your direct reports need to achieve their goals.
• Increase your direct reports’ confidence and commitment to their own success.

Competencies developed:

• Aligning Performance for Success
• Influencing

Interested in delivering this course? Ask us about our facilitator certification options.

Setting goals is critical for managing performance. When the goals you set are SMART, you, your team, or your manager know exactly what to expect and can better manage changes.

Helps individuals:

• Recognize the importance of creating SMART goals.
• Create performance goals that are specific, measurable, attainable, relevant, and time bound.
• Recognize the importance of sharing responsibility when creating performance goals.

Competencies developed:

• Aligning Performance for Success
• Influencing
• Guiding Team Success
• Leading Teams

Microcourses are exclusively available with a leadership development subscription.

Some leaders are more operationally focused; they're in the moment. Other leaders are always thinking ahead; they're more strategically focused. It can be challenging when daily demands and crises are so compelling, but by knowing more about your personal tendencies and focusing on six simple steps, you can become a more strategic leader.

Helps leaders:

• Identify the impact of their individual traits and tendencies.
• Take six simple steps that will move their actions and outcomes from short-term to long-term.
• Leverage developmental tips to make immediate changes and improvements.

Competencies developed:

• Establishing Strategic Direction
• Strategic Planning

What does vulnerability and psychological safety have to do with an innovative team culture? It turns out, more than you might think. Learn vulnerable but courageous leader actions that will empower your team to think outrageously, experiment responsibly, learn from failure, and act on your organization’s next big innovative strategy.

Helps leaders:

• Demonstrate courageous vulnerability to build trust and spark learning from failure.
• Create a psychologically safe environment in which team members are empowered to think big and take risks.
• Apply practical yet powerful actions to cultivate and drive an innovative team culture.

Competencies developed:

• Driving Innovation
• Emotional Intelligence Essentials

Microcourses are exclusively available with a leadership development subscription.

Meetings expert Steven Rogelberg challenges leaders to get creative and try new meeting approaches that are efficient and energizing. Find out how standing meetings and short daily huddles can address team needs.

Helps individuals:

• Be prompted to try new ways of meeting.
• Gain insight into the research about quick meetings.
• Understand how different industries have applied huddles to solve problems.
• Plan a huddle for their team.

Competencies developed:

• Communication
• Driving for Results
• Planning and Organizing

Microcourses are exclusively available with a leadership development subscription.

Organizations need their new hires to become productive quickly, be fully engaged, and committed to stay with the organization. It all begins by providing new hires with a strong start. This course guides leaders on how to execute an effective onboarding process.

Helps leaders:

• Discover the importance of an effective onboarding process.  
• Learn methods to build trust with new employees.
• Receive tips for setting clear performance expectations.
• Learn how to help new employees build a purposeful and courageous business network.
• Prepare to implement a new hire’s 90-day development plan.

Competencies developed:

• Coaching
• Coaching & Developing Others
• Initiating Action 

Microcourses are exclusively available with a leadership development subscription.

Customer experience is critically important to your organization. Your customers’ perception of how you and your company make them feel affect their behaviors, build memories, and drive their loyalty. In this course, you will discover key steps to ensuring a successful customer experience.

• Identify the personal and practical needs of customers.
• Review three Key Principles to help effectively meet and exceed customers' personal needs.
• Learn a simple process for satisfying customers’ practical needs.

Competencies developed:

• Building Customer Relationships
• Customer Focus

Data can be overwhelming. It can be an amazing asset, or it can be a detriment depending on how it is presented. Learning how to utilize data and weave it into your narrative will ultimately allow you to convey your message to your audience.

Helps leaders:

• Use and present data effectively.
• Help others visualize information.

Competencies developed:

• Compelling Communication

Microcourses are exclusively available with a leadership development subscription.

This course shows leaders and individual contributors how to package their ideas in a way that will win over even the most skeptical individuals. Participants learn strategies for effectively capturing people’s attention, transforming their perspectives, and gaining their commitment to taking action.

Helps individuals:

• Capture stakeholders’ attention, gain their commitment, and make things happen.
• Leverage their personal power to gain other’s commitment to take action on promising ideas and alternatives that achieve business results.
• Implement new ideas, improvements, and alternatives that will have the greatest impact on organizational objectives.

Competencies developed:

• Influencing

Interested in delivering this course? Ask us about our facilitator certification options.

This course focuses on six Checkpoints that help partners identify and focus on important issues and promote open communication. In addition, learners are also introduced to the Partnership Scorecard, a tool used to provide feedback and measure progress on key elements of the partnership.

Helps individuals:

• Identify six important areas of agreement—called Partnership Checkpoints—that are critical to a successful partnership.
• Use these Checkpoints as the basis for defining and agreeing on key aspects of what is to be accomplished and how the partners will work together.
• Recognize common areas of misunderstanding in partnerships.
• Create and apply measurement tools and methods to monitor progress and facilitate the exchange of feedback.

Competencies developed:

• Building Partnerships
• Earning Trust

Interested in delivering this course? Ask us about our facilitator certification options.

During this two-hour session, participants explore five kinds of networks they need to nurture to develop their career. More importantly, they learn how to sell their value to potential champions to receive that invitation to connect, and stay connected.

Competencies developed:

• Building Networks
• Compelling Communication
• Influencing

Interested in delivering this course? Ask us about our facilitator certification options.

This course teaches hiring managers and interview team members how to conduct interviews that are objective, fair, and provide the candidate the opportunity to shine. Learners leave the class knowing how to build rapport, manage an interview, and ask pertinent questions to gather data that are predictive of future on-the-job success.

Helps interviewers:

• Create a positive experience for the candidate by building rapport and managing the interview.
• Ask behavioral questions that uncover job-related skills and actions and minimize bias during the interview.
• Gather specific examples of a candidate's past behavior to predict future workplace behavior.
• Determine the candidate's motivation for the job and organization.   

Competencies developed:

• Selecting Talent

Interested in delivering this course? Ask us about our Targeted Selection certification options for facilitators.

This course teaches interviewers how to make the best hiring decisions by collecting high-quality behavioral data around job-related criteria for success. Interviewers build their skills in using an objective, consistent, and unbiased process for evaluating candidate data, and learn how sharing their data and considering the data that other interviewers have collected leads to hiring the best candidate every time.

Helps interviewers:

• Measure candidates against well-defined job criteria (knowledge, experience, competencies, and motivations).
• Focus interview questions on job-related behaviors.
• Avoid bias by focusing hiring decisions and promotions on the job requirements and data instead of on feelings or impressions.
• Follow a consistent and methodical process to evaluate data for every candidate.
• Integrate candidate information from multiple interviewers to make the best hiring decision.

Competencies developed:

• Selecting Talent

Interested in delivering this course? Ask us about our Targeted Selection certification options for facilitators.

Coaching is an important tool for developing team members across a range of needs. When you coach your team, do you start by asking a few questions and end up giving directions or advice? Or do you seek more than you tell?

Helps leaders:

• Recognize the three types of advanced coaching skills.
• Describe the four types of provocative questions—context, causal, challenge, and calibration.
• Use each type of provocative question to add value to a coaching discussion.

Competencies developed:

• Coaching and Developing Others
• Coaching
• Communication

Microcourses are exclusively available with a leadership development subscription.

In this course, mid- to senior level leaders learn actions they can take to engage themselves and their team in executing priorities and how to overcome the challenges that interfere with effective strategy realization.

Helps leaders:

• Understand the essential elements required to successfully implement strategy.
• Overcome the challenges that interfere with implementing strategy.
• Keep themselves and their teams engaged in executing strategy.
• Realize how to sustain execution in the long term.

Competencies developed:

• Driving Execution
• Establishing Strategic Direction
• Strategic Planning

Interested in delivering this course? Ask us about our facilitator certification options.

Everyone has unconscious biases—they’re the result of the way the brain handles the millions of bits of information bombarding us daily. But our biases can get in the way of our good intentions, limit our own success, and cause us to deny development opportunities to others. This microcourse helps learners become aware of their own biases in order to make better decisions.

Helps individuals:

• Learn how the brain influences reactions to the world around them.
• Review common biases and gain insights into their own behavior.
• Interrupt their biases to make better decisions.

Competencies developed:

• Creating a Culture of Trust
• Creating an Inclusive Environment

Microcourses are exclusively available with a leadership development subscription.

Valuing Differences gives people effective skills and tools for exploring others’ unique perspectives, understanding and leveraging people’s inherent differences, challenging devaluing behavior, and creating an environment in which people’s differences are respected and utilized.

Helps individuals:

• Contribute their unique styles, abilities, and motivations to ensure the success of their work group and organization.
• Encourage others to contribute their unique styles, abilities, and motivations.
• Work more collaboratively and productively with people who have a variety of styles, abilities, and motivations.
• Leverage the talents of their coworkers to achieve better results.
• Contribute to a climate in which people’s differences are respected and utilized.

Competencies developed:

• Valuing Differences

Interested in delivering this course? Ask us about our facilitator certification options.

Wellbeing in the workplace is a key element to prevent burnout and decrease high turnover rates. Leaders will learn the four dimensions of wellbeing and how to incorporate them in the workplace. Learn how to promote wellbeing and analyze what your organization needs.

Helps leaders:

• Understand the wellbeing dimensions and the importance of incorporating them at work.
• Analyze missing wellbeing dimensions in your organization.
• Cultivate the four dimensions in your organization.
• Demonstrate wellbeing at work in your organization.

Competencies developed:

• Adaptability
• Stress Tolerance

Microcourses are exclusively available with a leadership development subscription.

With so many tasks and responsibilities coming your way, it can be a struggle to determine where to focus your team’s time and energy to ensure strategic goals are met.

Helps leaders:

• Identify the importance of strategy planning.
• Explain the four essential elements of executing a strategy.
• Identify the nine execution challenges.
• Use a radar chart to assess how time is being spent.

Competencies developed:

• Driving Execution
• Establishing Strategic Direction
• Operational Decision Making

Microcourses are exclusively available with a leadership development subscription.

This course arms a new or prospective leader with the knowledge and skills they need to confront the challenges they face early in their leader career. The course encourages the learner to think about the transitions that newer leaders face and how to handle those challenges. They are introduced to three leadership differentiators that are most important to building a positive reputation as well as contributing to the organization’s success.

Helps leaders:

• Reduce the stress associated with the shift to leading others.
• Act with authenticity to build trust.
• Bring out the best in others to enhance engagement and capacity.
• Look for and accept feedback with grace.

Competencies developed:

• Collaborating
• Earning Trust

Interested in delivering this course? Ask us about our facilitator certification options.